I chose this hotel/casino because I was going on a cruise and it offered complimentary shuttles to and from the airport and to and from the port of Miami. Well, that wasn't true. We were able to catch the shuttle from the airport, it was on time, and had a trailer behind it for the luggage. Check in at the hotel took a little longer than expected because we were able to sign up for the players card at the front desk. The front desk clerk Useme walked us over to activate our free play and new players bingo pack. We also received a free drink voucherowed the check in. The suite was wonderful. It was clean and spacious
The room had a living room with 3 sinks total. It had a microwave and a refrigerator.
The issues that we faced were on the casino floor. Half of the slot machines would not take the tickets, which was more than frustrating. I had to keep getting cash to be able to use the slots. They had slots that started at 25 cents which was great. The drink machines also would not take cash. We were on the 6th floor. I was suprised too to find that no tours were offered that would pick up from the casino.
The shuttle to the port of Miami is not free, it's $25 per person each way. We decided to go ahead and take the shuttle to the port. It leaves at 10 am and we were the only ones on the shuttle. The driver was very courteous and drove safely.
Although the hotel itself is nice, I wouldn't stay here again. This hotel is too far out and none of the tours will pick up there.