The room was not cleaned properly. Cleaning staff did not speak English, Spanish nor French and could not clean.
Ayako
2025 年 2 月入住 3 晚
2/10 糟糕
Frank,DORAL
与配偶出行
2025年02月23日
不满意:清洁度、服务设施、住宿条件和设施
Too loud in the rooms and the bathroom had mold. Not very pleasant and very unhappy.
Frank
2025 年 2 月入住 1 晚
6/10 一般
Andrea
2025年02月23日
不满意:员工和服务,清洁度
Very dated and run down. In serious need of renovation
Andrea
2025 年 2 月入住 1 晚
10/10 超赞
Sandra
2025年02月21日
满意:清洁度、员工和服务、住宿条件和设施
Safe and convenient
Sandra
2025 年 2 月入住 3 晚
8/10 还可以
Chandrika
与家人出行
2025年02月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was spacious and nicely decorated and had a refrigerator and microwave which was very helpful. Whole Foods is a block away, which is great for the convenience and the location on the bay is beautiful. It's about a 12 minute walk to the beach. Had a beautiful time at the hotel however make sure you check your charges after the trip. I was charged for the mini bar in the room and never touched it or the snacks.
Chandrika
2025 年 2 月入住 3 晚
6/10 一般
Amanda
与配偶出行
2025年02月18日
满意:住宿条件和设施,员工和服务
Stayed here a few times but this time was different for me. View is beautiful as always. We pay a $50 resort fee which is fine but my room was not cleaned properly. Room 424 had a weird smell everyday I had sand in the same spot in the bathroom for 4 days. They couldn’t even give new towels or stock the toilet paper only thing done was the bed. I left my towels on the chair by the pool with my sunglasses and I went to eat came back and it was gone. I asked security to help and he told me “welcome to Miami” these things happen. I find that extremely rude and no one should move my belongings while I was gone for a few.My boyfriend spent a lot of money for us to stay there and even $300 plus on rose petals for the room least they could is clean it properly. There’s just not enough chairs at the pool for the people
Who pay to stay there ! Concierge, Doormen and valet guys were helpful and nice so thank you for that.
Amanda
2025 年 2 月入住 4 晚
10/10 超赞
Zhane
与配偶出行
2025年02月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing experience
Zhane
2025 年 2 月入住 3 晚
10/10 超赞
JOSE ANTONIO
与配偶出行
2025年02月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the service
JOSE ANTONIO
2025 年 2 月入住 2 晚
6/10 一般
Alexandria
与配偶出行
2025年02月17日
Overall, I felt like the property was very outdated and in major need of a renovation. When we came in on a late Thursday evening the staff was not super helpful. No one helped us with our bags. No one opened the door. No one even said hello. The highlight of our stay was the pool area. That was very nice. The rooms are very outdated. The TVs are very old and small. I will say the food at the poolside restaurant was very good.
Alexandria
2025 年 2 月入住 3 晚
2/10 糟糕
Erin
2025年02月15日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
First time staying- definitely will be my last. Upon arriving no bellmen to help. Well they were physically there but no one was actually reforming their job duties. Nobody offered to help only watched and stared. I asked for help he came over and tossed my bags on a luggage cart and walked awau leaving them unattended in the lobby. Im watching as im trying to check in. Made a reservation only to be told they dont have any rooms available. So i wasted well over an hour of my time waiting for front desk employees to stumble around aimlessly as they attempted to locate a room for me. Ive never seen such poor customer service. They were miserable and clueless. Not sure if they forgot they were on the clock or if they just simply didnt care. Regardless its unacceptable. Finally got keys. Drug my luggage upstairs since the bellmen were as useless as the front desk staff. I get to my room and was disgusted even more. The bed is a complete joke. Nothing but raggedy thin sheets and pillows that looked likr they served in every war. The ac was so loud, the toilet barely flushed. Had to flush it 4x for it to somewhat work. The shower was shiftier than a 3 dollar bill. Water pressure was terrible and no hot water. I tried to call the front desk numerous times. No answer. Tried speaking to them this morning but whoever was working simply didnt care to be bothered with guests issues during their stay. The pool area is nothing special. Property and entire staff= PITIFUL!
Erin
2025 年 2 月入住 1 晚
8/10 还可以
Claudette
与家人出行
2025年02月15日
满意:清洁度、员工和服务、住宿条件和设施
Friendly staff & nice place to stay
Claudette
2025 年 1 月入住 2 晚
10/10 超赞
Miljan
2025年02月14日
满意:清洁度、员工和服务、住宿条件和设施
Miljan
2025 年 1 月入住 2 晚
2/10 糟糕
jonathon
与配偶出行
2025年02月14日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was dirty. We had to be moved from our room after we were moved. They didn’t actually come in and clean the room housekeeping never came. We had to call multiple times.
jonathon
2025 年 2 月入住 7 晚
10/10 超赞
Jacquelyn
2025年02月13日
满意:员工和服务,清洁度
Jacquelyn
2025 年 2 月入住 3 晚
6/10 一般
Howard
2025年02月13日
满意:员工和服务,清洁度
Howard
2025 年 2 月入住 4 晚
8/10 还可以
Nataya
与家人出行
2025年02月12日
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
Mondrian will always have a special place in my heart for nostalgic reason but it def has gone down in its care. I’ll spare details but the best thing they have is the beautiful bay view and the pool. They do a good job of upkeeping that . The balconies themselves need a thorough cleaning, when you have such a beautiful view the balcony windows and bannisters should be spotless to add to that experience . I could get over the room itself which are huge but, lights didn’t work through out, carpet was dingy, bathroom it just needs a whole super cleaning and updating I love this place and just want it to return to its glory. Major major major shout out to the pool staff and staff in general ! Yall are wonderful ! Especially pool waitress Ashley!!!
Nataya
2025 年 2 月入住 4 晚
2/10 糟糕
Michelle
2025年02月11日
不满意:员工和服务、服务设施、住宿条件和设施
I stayed at the pet house for two nights unfortunately it was not a nice satisfaction. For example they were no blankets or extra towels or pillows. There was only one shower when I requested a bathtub and also there were no charger ports in order to charge my phone room service was delivered in a brown paper bag without utensils or condiments and I was overcharged For my small appointment and was treated unfair as I was the guest paying, and I felt very unwelcome I would never stay there again.