Our experience at this hotel left a lot to be desired. When we arrived, we were shocked to find that the entire hotel had no power—something they never bothered to inform us about beforehand. Walking into a hot, dark lobby with no working elevators was completely unacceptable, especially after a long day of travel.
We had booked an ocean view room, but the one we were given was incredibly small and nothing like the photos online. The so-called “view” was actually of a construction site, loud and unsightly. When we raised the issue, we were told we’d need to pay extra for an upgrade—a ridiculous ask considering the room we were given was not what it was meant to be.
As if that wasn’t enough, we received a wake-up call from the hotel at 7:50 AM on our room phone. We were in Miami, on vacation, and being disturbed that early without any valid reason was just inconsiderate.
Also worth mentioning: when we asked for toothpaste, we were handed a tiny, almost sample-sized tube that barely lasted a single use. For a hotel that claims to offer a high-end experience, the amenities were sorely lacking.
The one saving grace of this hotel was the pool and beach area. The facilities were clean, relaxing, and beautifully maintained. And most importantly, the staff at the pool and beach were absolutely lovely—friendly, helpful, and professional. They truly stood out and made a small part of our stay enjoyable.