2/10
I stayed at Palm Tree Club from May 7-9. We arrived late in the evening on the 7th. There was no receptionist to check us in, but the security guard was there and he seemed friendly and helpful enough. We got our keys and went to our room. Immediately upon entering, the floor had a giant puddle right in the “foyer” area. I assumed maybe it was from them cleaning and just missed a spot and it hadn’t dried yet. I threw some towels on it and went to sleep. When I woke up the next morning it was absolutely soaked on the floor and I couldn’t see why. We left and came back and saw that the ceiling was dripping, which is what caused the water on the floor. We were going back out so I let the receptionist know as we were leaving. She said she would send up maintenance for a repair. When we returned that evening, it appeared as they had fixed the problem. Around 2am I awoke to the sound of water dripping again. Go and look and see water is coming out of the ceiling tile again. Call the front desk and of course no answer. It dripped harder and harder until we were nearing check out where it was literally pouring out of the ceiling. Made a complaint with the front desk and they apologized and agreed to waive the resort fees. I agreed and they promised I would not be charged. They lied, I was charged and now they refuse to refund me. I had to file a claim with my bank.
Teri
2025 年 5 月入住 2 晚