Our stay was extremely disappointing and far from relaxing. The contact number listed led to the residential side, making it nearly impossible to reach staff. The front desk had limited hours, and the early check-in fee was outrageous—especially with a 4 PM check-in time. Despite paying, our room was not ready, and it was visibly dirty: the balcony had smudges and kid handprints, and the TV area was filthy. The TV didn’t work at all. The toilet’s flush mechanism was broken and required awkward maneuvering to function. There was no room service or way to request fresh towels by day three. We were placed in a corner room directly in front of loud construction, with a crane operating as early as 7 AM on the weekend. This stay did not meet basic standards.