Disappointing Experience
The customer service was very poor — I requested towels that were never delivered. The room had a strong, musty, moldy odor that made it uncomfortable to stay in. The water temperature was extremely hot, even when turned to the cold setting, making it difficult to shower. On top of that, the shower floor was dangerously slippery, there’s sharp metal parts sticking out of the edges of the bed, and the toilet seat lids broke off in both rooms! However, the extensive breakfast buffet and the late checkout somewhat made up for the hotel’s drawbacks. Overall, still not a pleasant stay. Hopefully the hotel can make some improvements