How I was treated by staff at their bar in the pool area was disgraceful. I very disappointment with the service I received from one of their servers on 2/28 4:20 PM at your bar by Thomas (Server 10112).
I ordered a burger and fries, which was prepared in approximately 15-20 minutes. However, instead of promptly serving my meal, Thomas covered it and allowed it to sit behind the bar counter for an additional 15 minutes while he prioritized other guests who arrived at the bar after me. As a paying guest at the hotel, I expect to receive my food fresh, just like everyone else. Instead, I was served food that had gone cold due to unnecessary delays.
Additionally, I ordered a margarita, which Thomas assured me he would prepare. However, instead of making my drink which simply required dispensing from the margarita machine he proceeded to take and mix several other drink orders for new customers at the bar. Despite my patience, I felt disregarded. When I finally voiced my concerns stating that I’m a customer and I should be treated as such, his response was completely unacceptable he stated, verbatim, that he did not give a f*** who I was.
This level of unprofessionalism is appalling. One of his coworkers attempted to de-escalate the situation by explaining that they were short-staffed, which I understand however there were multiple hanging out. That does not justify leaving my food sitting on the counter for 15 minutes while others were served promptly. Never again!