First of all, the elevator would only go up, not down. So either you had to take the stairs down or call the front desk and they would send the elevator up, then it would go down, so very inconvenient. Our first room, the key wouldn't work so they moved us to another floor. They did expect us to carry our suitcase up the stairs until I insisted on taking the elevator. Once we got into the room the TV did not work. I did let the front desk now, but nothing was done. Then when we went to lay down in the bed, the blankets were covered in makeup, so very dirty. We ended up getting our blankets from the car and sleeping only on the sheet. Again, I let the front desk know, but they had no concern. We woke up early to get out of this place. Would never stay there again.