I had an emergency and I needed to leave payment for the room where I was at 310 and the person who was in the counter at reception made my life impossible, had no empathy with me and I was telling her that I had to go to the Hospital which I had 45 minutes away from the Hotel. I made another reservation, she made me take out all my belongings and she told me that she could not give me the other room until it was 3:00 pm and she insisted that I had to go to the Hospital but that did not matter to her, but she received another call from a room that could not be moved and she took charge of the card of the room to that client and left him in it, but I could not leave myself in the same room. This happened between 8:00 and 9:00 in the morning today, Wednesday, April 2. The reservation I had in Odessa I had to move to El Paso, because my family member was transferred by ambulance to El Paso Texas.