2/10 糟糕
Len
2025 年 5 月 1 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We arrived at the hotel around 8pm after a long day of travel to find out that the room that we booked a month before and fully paid for was not available because of overbooking. They crossed my name off a long printed list of guests who I assume got the same bad news that evening. At no point did any of the three people I talked to apologize for their mistake. In fact, the manager insisted that there was no mistake. I can only assume that he meant that overbooking was business as usual for them. Other reviews reporting overbooking at the hotel confirm this assumption. At one point in our conversation, the manager imagined that my wife was making a video of him, rudely demanded to see her phone and pretended to call the police over it. I can't possibly imagine a worse hotel experience.
Len
2025 年 4 月入住 1 晚