It was a decent hotel for the price-staff were incredibly nice. The free shuttle service was great. Our bathroom door did not shut all the way, and the TV did not work, even after maintenance came. Would I stay here again? Yes, I would!
Roxanne
2025 年 5 月入住 1 晚
2/10 糟糕
Ramakota Reddy
团体旅客, 商务旅客
2025 年 5 月 25 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Not able to sleep as there was continuous noise and smell is very bad
Ramakota Reddy
2025 年 5 月入住 1 晚
4/10 很差
Stephen
商务旅客
2025 年 5 月 24 日
满意:服务设施,清洁度
Gave out another key to my room to a stranger.
Stephen
2025 年 5 月入住 1 晚
8/10 还可以
Philip
与家人出行
2025 年 5 月 22 日
满意:清洁度、服务设施、住宿条件和设施
Very clean spacious room with comfortable living space beds were comfortable it was like living in a little apartment nice very nice
Philip
2025 年 5 月入住 2 晚
2/10 糟糕
Lisa,St. Charles
与家人出行
2025 年 5 月 19 日
不满意:清洁度、员工和服务、住宿条件和设施
Very poorly managed property. Dirty and non-functioning toilet. Incompetent front desk staff. Opportunistic price gauging and fraud. Would not provide refund after we left the property without staying in the room because it was dirty and the toilet was not working. Terrible experience.
Lisa
2025 年 5 月入住 1 晚
10/10 超赞
Daniel
2025 年 5 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
.
Daniel
2025 年 5 月入住 1 晚
10/10 超赞
Juan
2025 年 5 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
Best stay
Juan
2025 年 4 月入住 1 晚
8/10 还可以
jose
2025 年 5 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
No comment
jose
2025 年 5 月入住 2 晚
10/10 超赞
Francisco
2025 年 5 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Francisco
2025 年 5 月入住 1 晚
4/10 很差
Adriana
2025 年 5 月 6 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
staff was great
Adriana
2025 年 5 月入住 1 晚
2/10 糟糕
Ryan
商务旅客
2025 年 5 月 5 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
DISTURBING EXPERIENCE:
Initial Room Conditions:
-Sticky coffee spill in front of fridge. Had to clean it myself.
-Broken drawer injured leg; staff unable to fix—left exposed for entire stay.
-Overnight Chaos:
-Headboard lights in Room 405 could not be turned off.
-Staff failed to resolve; forced to switch rooms in the middle of the night.
-1:39 am: Elevator sign fell and shattered unprovoked.
-1:40 am: New keys didn’t work in elevator.
-1:45 am: Room 402 had beeping fire alarm.
-Security guard took another 30 mins to fix—finally got to bed at 2:15 am. Had to wake up at 6:00 a.m. for professional conference.
Issues in New Room (402):
-Room clock was 10 minutes slow—caused lateness.
-Inside door light switch and bathroom mirror light did not work.
-June 2–3 (after midnight): Shower only had cold water.
Major Additional Concerns:
-Police called due to drug use in rooms on our floor—poorly handled over the phone in public.
-Staff in street clothes and always on personal phones.
-Wi-Fi was unreliable May 1–3—disrupted ability to work.
-Elevator smelled of marijuana, cigarettes, and chemicals consistently.
-Room never cleaned, restocked, or refreshed in 5 days—despite hotel’s stated policy. Comically bad service.
Insect Infestation:
Large crawling insects seen on on multiple days—especially near bed and baseboards. Documented in videos.
Customer Service & Resolution:
No proactive apology or compensation.
20% refund initially offered, then denied due to Expedia booking.
Ryan
2025 年 4 月入住 4 晚
8/10 还可以
Richard,seattle
2025 年 5 月 3 日
Richard
2025 年 4 月入住 1 晚
2/10 糟糕
Rose
2025 年 4 月 30 日
不满意:清洁度、员工和服务、住宿条件和设施
Rose
2025 年 4 月入住 1 晚
6/10 一般
Ryley
2025 年 4 月 29 日
满意:员工和服务
不满意:住宿条件和设施
The room was clean.
Ryley
2025 年 4 月入住 1 晚
8/10 还可以
Bradley,Brooklyn Park
与家人出行, 与配偶出行
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Shuttle service to/from locations within two miles of facility was helpful and appreciated.
Morning breakfast offering was excellent.