The stay was great, but they put up a lot of resistance to early checkin. I was looking to get into the room at 2pm and their normal checkin time is 3pm. When I arrived there was only one other car in their parking lot and that night the place was not busy. They could have just let me check in an hour early. Should not have been a difficult request.
Everything else about the hotel was great!
Jeremy
2025 年 5 月入住 1 晚
8/10 还可以
Fernando
2025 年 4 月 13 日
Muy bien
Fernando
2025 年 3 月入住 1 晚
10/10 超赞
MaKayla
2025 年 3 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
MaKayla
2025 年 3 月入住 1 晚
2/10 糟糕
Doug
2024 年 12 月 29 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Just a HOLE
Not good. I rented a king two room suit. I have a service dog so they put us in a pet room with holes in carpet and room was a hole. They were breaking fire codes with no working door closer on the room door and also no globes on ceiling lights. Code violation they should be shut down!!!! We wanted to leave but the hotel and hotels.com would not let us get a refund. The hotel was just sold to people from someplace like India. GO FIGURE. Will now be a hole in the wall !!!!!! Also had to flush the toilet with the tank cover off because the flush arm was broken so had to pull the chain to flush it !!!!!! What a great deal for 200 dollars. Not!!!!!!!!!!! Also no discount for room downgrade!!!!!!!!!!!!!!!!!!!!!
Doug
2024 年 12 月入住 1 晚
8/10 还可以
Trenton
与家人出行
2024 年 12 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
No issues, had a nice stay.
Trenton
2024 年 12 月入住 2 晚
10/10 超赞
Felicia,EDEN PRAIRIE
与配偶出行
2024 年 12 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was our second time staying at this hotel and we love it quite a bit. We get a room with a hot tub and it is perfect. Really great jacuzzi, and the coffee they offer for your inroom coffee Maker is very good. The king bed was incredibly comfortable. Really wonderful place to stay.
Felicia
2024 年 12 月入住 1 晚
2/10 糟糕
Jessica
与家人出行
2024 年 12 月 15 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very disrespectful
Man at the desk was awtful and rude he should be fired. We got a 2 queen room to stay close to a bar for my daughters 22nd birthday so 3 people were actually staying and we had my other daughters and a couple friends just meet us at hotel to go out and we told the desk guy that and he was fine. I then went to ask for a third key in case we needed it one for me one for my husband and one for daughter, right when we asked he was yelling and super rude saying no more then 3 people in room and we said we know everyone is leaving we are just meeting up here and he just kept being rude and called cops ( I was rude back after he was very disrespectful but my husband was nice the whole time) my husband actually recorded the whole thing and showed the cops and the cops agreed with us and asked if we wanted to stay but I did not feel safe after that. I never write reviews but this was straight ridiculous on how we were treated if I did that at my job I would have been fired
Jessica
2024 年 12 月入住 1 晚
4/10 很差
Dominic William
2024 年 12 月 11 日
No thanks
Dominic William
2024 年 12 月入住 1 晚
6/10 一般
Heidi
与家人出行
2024 年 12 月 6 日
不满意:住宿条件和设施,员工和服务
The clerk at the desk went and turned the heat on in our room, so I believe the heat was turned all the way down and they only turn it on if someone has hooked the room. It was 10 degrees outside.
Heidi
2024 年 12 月入住 3 晚
4/10 很差
Scott
与配偶出行
2024 年 12 月 2 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Dirty smelly run down
Scott
2024 年 11 月入住 2 晚
8/10 还可以
Taryn
与家人出行
2024 年 12 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Taryn
2024 年 11 月入住 3 晚
4/10 很差
Nohemy
2024 年 11 月 27 日
The room smell so bad
And also I was in the room and the guy who was in the front desk open it
Nohemy
2024 年 11 月入住 2 晚
8/10 还可以
真实旅客
2024 年 11 月 17 日
满意:客房舒适度,员工和服务
Decent Hotel
The room and bed was comfortable. The common areas of hotel seemed to be fairly clean. Our room was generally clean although I did see a spot on the bathroom floor near the garbage that appeared to be a small spill of dried liquid on the floor and what appeared to be a spot of dried blood on the wall above the light switch. The refrigerator in the room did not work although it was plugged in and I attempted to reset it.
The hotel could maybe use a modernization of the floor covering. The carpet throughout is on its last leg for being acceptable.
All this being said, I would book this hotel again. The price was fair for the accomodations offered. The staff was friendly and if asked I'm sure would have been accommodating.
真实旅客
2024 年 11 月入住 1 晚
10/10 超赞
Shannon
2024 年 11 月 8 日
Shannon
2024 年 10 月入住 1 晚
10/10 超赞
Cindy
2024 年 11 月 7 日
Cindy
2024 年 10 月入住 1 晚
6/10 一般
Kevin
2024 年 11 月 2 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not up to Grand Stay expectations.
No Ice. Breakfast was mediocre at best. We skipped it altogether it was so poor.
Kevin
2024 年 11 月入住 1 晚
2/10 糟糕
Katie
2024 年 10 月 31 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Animal piss room
We had a house fire and were displaced with our dog, we rented a pet friendly room that smelled like animal piss, we left immediately and I told the front desk that we can't stay there due to the smell, they said any other hotel will be the same, and refused to refund our money.
Katie
2024 年 10 月入住 2 晚
10/10 超赞
Luis
2024 年 10 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything i couldve asked for
I didnt have much in the way of expectations going in. However, i was pleasantly surprised with our weekend stay.
The staff was friendly, the room was extremely clean and our jacuzzi was top notch. Even the refrigerator was a pretty substantial size given it being in a hotel.
Proximity to everything Stillwater has to offer was absolutely perfect, especially when looking to retreat from the downtown area.
Luis
2024 年 10 月入住 2 晚
10/10 超赞
Crystal
2024 年 10 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Crystal
2024 年 10 月入住 1 晚
8/10 还可以
Victoria
2024 年 10 月 25 日
满意:员工和服务
it was nice but it took us forever to even get the keycards to work, i’m talking like 15 tries each time
Victoria
2024 年 10 月入住 1 晚
4/10 很差
Stacy
2024 年 10 月 21 日
满意:员工和服务
不满意:清洁度
Stacy
2024 年 10 月入住 1 晚
4/10 很差
J,Perham
与家人出行
2024 年 10 月 19 日
不满意:清洁度、服务设施、住宿条件和设施
The fridge smelled like something died in it. The room smelled old and was not overly clean. They didn't serve a hot breakfast because they were not very full. The man at the desk was very pleasant but I would not stay there again.
J
2024 年 10 月入住 1 晚
6/10 一般
KAREN
2024 年 10 月 17 日
Too expensive for how old and run down the property is
KAREN
2024 年 10 月入住 1 晚
6/10 一般
Duane
2024 年 10 月 14 日
Property had old thins
Microwave had wrong glass plate so it kept jumping and spilling things
Duane
2024 年 10 月入住 1 晚
6/10 一般
Jill
与家人出行, 团体旅客
2024 年 10 月 13 日
不满意:住宿条件和设施
Stayed here and no one at front desk when trying to checkin and the employee talked to us from upstairs and yelled down to us. Came back later no one at desk again. No variety at breakfast and chairs are in need of replacement. No water pressure in bathrooms, mirror was broken. I typically stay at grandstay and this one is definitely lacking in many areas and need some TLC!