i had a terrible experience with receiving my incidental back ($100). mind you, we cleaned our room, put the dirty towels in one pile, wiped out the shower. made it very easy for the housekeeping, anyways.. 2 weeks later and i still have not received my incidental, i had made numerous calls to the hotel about it. they never called me back, (they said they would). going on 3 weeks and i gave them another call, i was put on hold for 15 minutes and the lady said they have refunded my $100 back that day.. okay, so i waited until the following week, i see a deposit of $65 from the hotel. so effing annoying.
also..
the walls are VERY thin, you can hear kids running up and down the hallways. the lockers in the waterpark area do not work, me and my family had to wait an hour and a half for the supervisor to finally come and help us, but there were also two other families that needed the same help.
i DO NOT recommend this hotel.