Overall unit is fine, though our experience with the host was less than great.
Upon our arrival the entire patio (looking out to the pool) was closed, furniture was filthy, and scaffolding outside windows. Turns out they were painting the patio the ENTIRE week we were there.
We booked this unit 6 months in advance and the host never notified us that there might be a possibility we would not be able to use the patio. He claimed he didn't know.
We had men working on our patio daily, starting at 8am, for the entire length of our stay. We could not open our windows, slider, or blinds as they were taped shut.
Halfway through our stay, people had to come and remove the furniture off the deck.
When asking for some sort of a refund for the inconvenience, the host said "if you find another unit, we will refund you", it was spring break, there were no other units, and the only ones available were 3x more than we paid.
After DAYS of going back and forth with the host, he begrudgingly offered a small refund, though at first, he told us he would not be offering us one.
This was our 5th year staying in Sandestin at the Pilot House, and our 2nd year renting this unit. I will never rent from this host again, and I would advise that you look at one of the multiple other properties available.
Other items to note:
- The master bed is extremely firm and you can feel the springs.
- The beach chairs provided were rusted and broken, bring your own.
