Title: The Most Horrible Hilton Experience I’ve Ever Had – Tru by Hilton Should Be Ashamed
I don’t even know where to begin. I’ve stayed at many Hilton properties in the past, but this experience at Tru by Hilton left me shocked, hurt, and honestly, a little traumatized.
The manager kicked me out of the hotel after declaring my dogs weren’t “companion animals.” That is not only insensitive — it’s illegal. Even so, I calmly offered the doctor’s letter I always carry. He refused to accept it. I called Hilton Corporate, and they confirmed I was within my rights and that what he did was wrong. Still, no apology. Instead, this man made up an outrageous lie, saying I “mistreated the cleaning staff” — which was not only untrue, but deeply offensive. I was a cleaner when I came to this country. I hold cleaning staff in the highest regard — I would never speak down to them.
If that wasn’t enough, I cut my finger badly on a sharp, defective part in the hotel bathroom and bled heavily. No one offered help or care. Not even a first aid kit. It was just… cold disregard.
Manager was not only incompetent, but cruel. He lied, he discriminated, and he treated me like a nuisance when I followed every rule. Tru by Hilton needs to look closely at who they hire to run their hotels, because this was the farthest thing from hospitality.
I do not recommend this place to anyone, especially if you’re traveling with a service animal, or if you value decency and dignity. Shame on Tru by Hilton