Stayed here during my first night during a drive while moving residences from Seattle to Cleveland, OH. Got a late start out of Seattle due to some scheduling snafu's and then got caught up in rush-hour traffic and some accident traffic until reaching Missoula, MT, at 2:30 A.M. Mountain Time.
I was greeted by a gentleman who sort of seemed bothered by my check-in at 2:30 in the morning and then proceeded to tell me he'd already processed me as a "No-Show" (meaning I was charged already but couldn't get a room key without being charged a second time. I'm not real sure what that all means, but it's how the scowling man explained it to me.)
Thankfully the front desk agent the following morning explained to me she'd corrected whatever the guy overnight did, so I ultimately was only charged once (charged, refunded, then charged at check-out is how it appeared on my credit card statement over multiple days).
I'm glad it all worked out, but it would be nice if I wasn't greeted after a long 11-hours drive from Seattle with such a scowl at check-in or that I couldn't check-in after 2:00 A.M., even though I'd already guaranteed my reservation with a credit card for a late check-in.
Everything else about the property was terrific. Location, convenience, cleanliness, & friendliness of the morning employees was all great!