Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.
John
2025 年 4 月入住 7 晚
6/10 一般
Salima,Friendswood
商务旅客
2025 年 4 月 19 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
Water was too hot for shower. Could not adjust temperature.
Salima
2025 年 4 月入住 5 晚
10/10 超赞
Earl
2025 年 4 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
Upgraded me to a suite, free of charge. Great experience, beautiful nice people. I will be back!
Earl
2025 年 3 月入住 2 晚
10/10 超赞
Renato
2025 年 3 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!
Renato
2025 年 3 月入住 1 晚
8/10 还可以
Heather
2025 年 2 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Great place to sray in Mombasa. All of the staff were wonderful and very helpful.
Heather
2025 年 2 月入住 2 晚
10/10 超赞
Anne
2025 年 2 月 4 日
满意:员工和服务,清洁度
Anne
2024 年 12 月入住 2 晚
10/10 超赞
真实旅客
2025 年 1 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
더운 날씨라 체크인시 물수건과 웰컴주스를 제공받았고 전반적으로 깨끗하게 관리되는 느낌입니다
真实旅客
2025 年 1 月入住 1 晚
10/10 超赞
Javeed
商务旅客
2025 年 1 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
great hotel
Outstanding value with top-notch service. Food was good and the rooms were very clean
Javeed
2025 年 1 月入住 1 晚
10/10 超赞
alli
2025 年 1 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Superbra service. Återkommer alltid hit
alli
2025 年 1 月入住 1 晚
10/10 超赞
Frazier
2024 年 11 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay for visitors. The staff is warm and the service was above average. Everyone is so helpful and kind.
Frazier
2024 年 11 月入住 4 晚
10/10 超赞
YVONNE
商务旅客
2024 年 11 月 5 日
满意:服务设施
Good service
YVONNE
2024 年 10 月入住 2 晚
10/10 超赞
Damon
2024 年 9 月 23 日
满意:清洁度、员工和服务、服务设施
I was very happy to be back at the Sapphire. Room condition and surrounding area may disappoint some western travelers. Staff and service will not.
Damon
2024 年 9 月入住 1 晚
10/10 超赞
Samina
2024 年 5 月 20 日
满意:清洁度、住宿条件和设施、客房舒适度
Samina
2024 年 5 月入住 2 晚
10/10 超赞
Robert
2024 年 5 月 14 日
Robert
2024 年 5 月入住 1 晚
8/10 还可以
MOHAMED KASSIM
2024 年 3 月 16 日
MOHAMED KASSIM
2024 年 3 月入住 8 晚
6/10 一般
Elizabeth
团体旅客
2024 年 3 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Elizabeth
2024 年 2 月入住 1 晚
10/10 超赞
Florence
商务旅客
2024 年 1 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Florence
2024 年 1 月入住 4 晚
10/10 超赞
Hans Evan Paul
团体旅客
2024 年 1 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Hans Evan Paul
2023 年 12 月入住 2 晚
10/10 超赞
Josephus
团体旅客
2024 年 1 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Will recommend this property
Josephus
2024 年 1 月入住 1 晚
6/10 一般
Colin
2023 年 12 月 26 日
满意:清洁度
不满意:员工和服务
Disappointed. This hotel could be so good.
After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu.
The room was well appointed and comfortable.
We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!
Colin
2023 年 12 月入住 1 晚
6/10 一般
Dathan,Kampala
商务旅客
2023 年 11 月 10 日
满意:清洁度、员工和服务、服务设施
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
Dathan
2023 年 11 月入住 7 晚
10/10 超赞
Radoslav
与配偶出行
2023 年 10 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
...
Radoslav
2023 年 10 月入住 5 晚
10/10 超赞
Laura-
与配偶出行
2023 年 9 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed here for 2 nights.
We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk.
Would stay here again.
Laura-
2023 年 9 月入住 2 晚
8/10 还可以
Ricky
2023 年 9 月 8 日
满意:员工和服务,清洁度
Not bad but nothing to write home about
It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee).
Do not disturb sign ignored by staff and woke us.