2/10 糟糕
真实旅客
2025 年 9 月 29 日
满意：清洁度
This home has a horrendous off-gassing smell that made me sick. The property was simple and clean, but the smell was strong and gave me a terrible headache. I had an air purifier going and window in bathroom (very small due to basement apt) open. It didn’t help. It smelled like bad plastic flooring. I communicated with the manager, he said he would come check. He said he smelled nothing. Someone was also burning incense in the house. Maybe to cover a smell? And they have air purifiers so they possibly have heard this complaint before. I was forced to leave after 3 days (of an 8 day stay). I had to find and pay for another place to stay. I asked for a refund. The manager said he would ask for a refund for me. He said he would try. But after my multiple messages I still have no refund. He said I had to cancel the stay to get a refund but of course there is no way to do that once the stay begins.Vrbo customer service called the manager and requested that they provide a refund, but they cannot do it directly because of the contract that they have with the owners.It is disappointing that they acted like they were going to give me a refund, and acted like they were trying to fix the situation, when they haven’t done so. Being responsive is nice, but if it doesn’t fix anything, it’s not helpful.
真实旅客
2025 年 9 月入住 8 晚
