Honest Review of Château Fairmont Montebello
Highlights
The location is undeniably stunning, with an enchanting setting and a variety of activities for everyone. The site has a certain charm that makes it ideal for a relaxing getaway or active vacation. Additionally, the bar service located in the basement was a true highlight. The bartender was incredibly cheerful and attentive, creating a warm and friendly atmosphere. We had an excellent time sitting at the bar, enjoying his great mood and flawless service. Furthermore, the on-site massage service was particularly relaxing, providing a highly enjoyable experience that allowed us to fully unwind.
Now, let’s talk about the negative experiences:
Unfortunately, the price does not reflect the quality of the overall experience:
Exorbitant prices: At $594 per night for a room without breakfast included, it is excessive. The continental buffet at $86 for two was disappointing and very ordinary.
Room comfort: For the price, the room lacked charm and maintenance. The window insulation was poor, resulting in significant heat loss. We had booked a "deluxe" room, but it did not match the description or our expectations at all.
Poor dinner service: The attitude of our server during dinner was dreadful—unpleasant demeanor, curt tone, and no effort to make the experience enjoyable. We felt neglected compared to other tables with larger groups.
Billing errors: We were charged for meals and drinks we never ordered, which further worse