We stayed at for the Big sur Marathon weekend. The gentlemen that checked us in was very polite and courteous. The customer that checking in before us asked for a late checkout because he was running the marathon. The employee started that he could stay until 1:30pm on Sunday but if it was any later that he would have to pay$60 for a late check out. I having the same request asked for a late check out but was told that I could stay as late as 1 pm or have to pay the fee even though the white board at the from desk said people could have until 12:00 pm it have to pay the late fee.
Out first night, we tried to run the air conditioner in our room and the air conditioner only blew hot air, so the next day we asked for it to be fixed. Someone came promptly to fix the air conditioner but after a while he realized it was not fitting to be a quick fix so he asked if we would like to move to another room which we did.
On the day of the marathon I got back by 11:30 and called the from desk to make sure that we could still check out at 1:00 but the employee at the front desk said, "no," and we if stayed past 12:00 we would have to pay the late checkout fee even though when we checked in we were told we could stay until 1:00 pm. We needed to check out late so I could eat at In N out, next door, and then I would come back to shower then load the car and drive back home. Instead, we had to rush to pack up so as but to be charged the late check out fee.