Loved the location. Wonderful hot tub! Charming room. Enjoyed the fireplace.
Unfortunately, LIsa needs some education in customer relations. She was rude and unhelpful when I called to try to clear up and understand some confusing e-mails regarding changing our booking from Expedia to one made through Pacific Gardens. She hadn't sent the e-mails and so didn't know about them. Instead of agreeing to check with the colleague who had sent the e-mails, and then get back to me, she refused to acknowledge their existence or any confusion. Therefore, since I was unable to resolve the confusion, I didn't cancel my booking with Expedia and so was unable to take advantage of the savings offered me by another member of the staff if I booked with Pacific Gardens directly.
Everything else about our stay was great, and so I plan to stay there again on my next visit to Pacific Grove, so sincerely hope I wont have to deal with LIsa at that time.