We had a disastrous stay at this Sheraton hotel, and I would strongly advise against wasting your money. Our experience was marred by consistently rude, unfriendly, and impolite staff at both the front desk and in the Eclipse restaurant.
In the restaurant, we waited for 20 minutes without even being served coffee. Our 5-year-old child was hungry, and despite requesting milk - a basic necessity - our request was ignored. What triggered us the most was seeing people who arrived after us being served and having their cups refilled while we were completely neglected. This blatant disregard for customer service led us to decide we'd had enough, and we left without further ado.
When we complained to the hotel manager, the offer of a complimentary breakfast was a woefully inadequate response. We've read similar reviews from other guests about the staff's rudeness and disrespect, and it's clear this is a recurring issue.
To make matters worse, the WiFi never worked, which was a significant inconvenience for me as I needed it for work. The hotel's surroundings are also a concern, with homeless people and drug addicts frequently loitering outside.
While the bathrooms were clean, the furniture was old and chipping. The front desk staff's demeanor was particularly off-putting, with their cold, dead-eyed stares leaving a lasting impression. Given the subpar experience, it's astonishing to think this is a Sheraton property.