2/10 糟糕
Vanessa
与家人出行
2025 年 5 月 6 日
Our first night at check in, the air conditioner didn't work in one of our rooms. We just opened the window since it was late. Then we found dead roaches in the 2 rooms. The toilet seat was broken in one room. We left to sight see the next morning and when we returned our rooms had been ransaked and cleaned out. We went to the front desk where we were told the maintenance man had gathered our belongings and put them in the hotel laundry room. We were given a different room and it took 3 different trips to the front desk to get all of our belongings back. The manager assured us they had spoken with the staff member and profusely apologized for the experience as they had just acquired the facility and was in the process of chnaging a lot of things.
Vanessa
2025 年 5 月入住 2 晚