4/10 很差
Heather
带宠物出行, 与配偶出行
2025 年 10 月 15 日
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
Very disappointing to pull up to our cabin to see it was stuck behind some scrub with minimal view. The fireplace listed as a highlight of the room on Expedia was non-existent.
When I pointed out the lack of both view and fireplace despite the listing, I was told: "Take it up with Expedia." "You know, you could have picked up the phone." and a withering, "I can assure you, you received EXACTLY what you paid for."
Belittling. Unprofessional. Rude. Dismissive. After driving around the property, I am convinced we were given the worst cabin. It went from an exciting splurge to a place we could not wait to get out of.
This rude man also complained about Expedia making his life difficult when they choose to be listed on here and not take accountability for their listing.
Their dogs are aggressive and bark loudly all night long. I tried walking my dog in the dark one morning and one of them came tearing up to our cabin and chased us inside. Pet friendly?
The restaurant is AMAZING and worth going out of your way for. The staff were so nice and lovely people all around. They should also work at the front.
If ZMR can treat customers like that in these challenging times, they must not need your dollars. There are lots of great places to stay over in Springdale that won't treat anyone like this.
Fortunately, we got the bad out of the way early on our 5,300-mile road trip.w
Heather
2025 年 9 月入住 2 晚
