The room was dirty on check in. There were no beddings and the duvet/bedsheets and pillows were stained. It was very difficult to reach the manager on site to resolve this issue. The staff were also rude and not helpful.
The breakfast was average compared to other 5 star hotels.
I honestly would not recommend this facility.
Mariam
2024 年 11 月入住 2 晚
8/10 还可以
Peter
2024 年 8 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Peter
2024 年 8 月入住 1 晚
10/10 超赞
Sulaiman
2024 年 8 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
front desk was Better than the Art Hotel
Sulaiman
2024 年 7 月入住 3 晚
10/10 超赞
MOHAMMAD
与家人出行, 团体旅客
2024 年 6 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
very good
itvwas perfect indeed
MOHAMMAD
2024 年 6 月入住 1 晚
10/10 超赞
Angelo,Burnaby
团体旅客
2024 年 5 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
If you are looking for a quiet, not congested area, this is a great option. 10 minutes from the airport, close to a private beach, a new mall...etc
Angelo
2024 年 5 月入住 2 晚
10/10 超赞
Omaymah
2024 年 2 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
Omaymah
2023 年 12 月入住 8 晚
10/10 超赞
Onsy
与配偶出行
2023 年 11 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We liked staying there. They granted all our special requests. Staff were very cheerful and helpful. Breakfast was very good and with a lot of varieties.
Onsy
2023 年 11 月入住 4 晚
4/10 很差
Cornell
团体旅客
2023 年 10 月 23 日
满意:清洁度、员工和服务、服务设施
The parking garage sucks, I had to walk all the way back down with our luggage because there was no access to the hotel from the parking garage.
The towels had hairs on them so I had to get them changed.
The hallways were a little dark and creepy.
Cornell
2023 年 10 月入住 2 晚
2/10 糟糕
JEREMIAH
与家人出行
2023 年 10 月 21 日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
I spent top dollar for the presidential suite only to get there and deal with malfunctioning equipment. The tvs cannot link to the WiFi or your phone, you cannot hear the doorbell from the bedroom, the jacuzzi jets did not work nor did the shower head on it…the water did not get warm enough, the curtains did not open and close with the remote and you couldn’t open them by hand. The minbar was completely empty and the kitchenette area was pointless…no full sized fridge. There weren’t enough power outlets near the bed, the master toilet remote did not work and room service constantly forgot about our orders. I had to call maintenance at least 3 times that first night…if you are considering anything above a standard room, it is not worth your money. You will be disappointed.
JEREMIAH
2023 年 10 月入住 3 晚
2/10 糟糕
Saad
2023 年 9 月 29 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Saad
2023 年 9 月入住 2 晚
10/10 超赞
Mohamed
2023 年 8 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mohamed
2023 年 8 月入住 2 晚
10/10 超赞
rabih,hartsdale
2023 年 6 月 10 日
rabih
2023 年 6 月入住 1 晚
10/10 超赞
BAHAUDDIN
2022 年 12 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
BAHAUDDIN
2022 年 12 月入住 2 晚
10/10 超赞
Manuel
与家人出行
2022 年 10 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great, just a few minor things. Coffee cup cracked, fridge wasnt cold, limited hot water in shower. Room and employees were great, Murphys bar was very good, and the buffet was huge. Overall, a very good place to stay.
Manuel
2022 年 9 月入住 1 晚
8/10 还可以
Karolina
2022 年 9 月 6 日
Karolina
2022 年 9 月入住 1 晚
6/10 一般
AHMAD
2022 年 7 月 23 日
满意:住宿条件和设施,清洁度
The hotel was perfect and the staff was super friendly and the room was clean. The price of the hotel was great.
The 2 things that I didn’t like are:
1. My room was with a balcony. But there were no chairs at the balcony, so the balcony was useless.
2.I ordered a coffee from Starbucks and when the driver arrived they didn’t allow him to bring it to my room. I called the reception and I told them that the order is already paid, if the driver is not allowed to come upstairs please send the coffee with any of the hotel staff. They answered (it is even not allowed to send the coffee with the hotel staff and you have to come yourself downstairs to take your coffee) !!! That was weird!!
At the check out I told the hotel’s manager about what happened and he told me that it’s not allowed by the ministry of tourism. That was not true because I stayed at many hotels in Bahrain and all of them were allowing the food to be delivered to the rooms.
AHMAD
2022 年 7 月入住 2 晚
10/10 超赞
Travis
2022 年 7 月 10 日
Travis
2022 年 7 月入住 2 晚
10/10 超赞
Salem
与家人出行
2022 年 7 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Salem
2022 年 6 月入住 1 晚
10/10 超赞
Ibrahim,Manama
与配偶出行
2022 年 1 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I did not like: shortage of towels...
I like: friendly staff
Ibrahim
2022 年 1 月入住 1 晚
6/10 一般
Abdullah
与家人出行
2021 年 11 月 6 日
满意:清洁度
不满意:住宿条件和设施
No signs and no elevators acess in the first 3 floors. I was carrying my luggage everywhere from floor to floor trying to access the lobby. Then I met one of the staff and he walked with me. I thought he is taking me to the elevator but took us to the stairs. He did not offer to carry the luggage. I had to carry all the stairz until i found myself on the street. He said go from the main gate! Check in was quick. I got into the suite. It was clean. Half carpet and half ceramic. But no bath robe, no towels, no slippers, no iron, no iron board and the phone was not working! Went down again and asked for service. It was quick. The in room dining was slow, but good quality (i tried the chicken wrap only). Sorry, I am not going there again. I also informed the manager about everything.