Property is good but little smell we think due to closing all doors. Please bed sheets have to change after every customer. bathroom was not inspected by hotel management things are broken.
kuldip
2024 年 10 月入住 1 晚
8/10 还可以
Zeel
2024 年 9 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Zeel
2024 年 9 月入住 1 晚
10/10 超赞
Vijay
与家人出行
2024 年 6 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
Sterling mussorie was excellent in all aspects except location, which is little far away from Mall road
Vijay
2024 年 6 月入住 2 晚
8/10 还可以
Biren
与家人出行
2024 年 3 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay, but please note the property is under renovation and as of March the floor/reception level had no rooms so if you are traveling with any elderly of someone who can not take stairs, please check in advance.
Biren
2024 年 3 月入住 3 晚
2/10 糟糕
gaurav
2023 年 10 月 26 日
gaurav
2023 年 10 月入住 2 晚
2/10 糟糕
Virendra
2022 年 6 月 21 日
Virendra
2022 年 6 月入住 2 晚
6/10 一般
Usha
与家人出行
2022 年 6 月 11 日
不满意:清洁度、住宿条件和设施、客房舒适度
Usha
2022 年 6 月入住 2 晚
8/10 还可以
Girish
与家人出行, 团体旅客
2021 年 2 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall stay was good, property location is good.
However, they do not serve alcohol. Also, at check-in, we were told that for our booked room category (suit with mountain view) we will have to take about 150 stairs, which is almost egual to 9 floors, so we had to compromise on view /location of room, which probably was a lower category room. Further, while using lift I lost my way and they do not have sufficient direction board to help customers find way!
Girish
2021 年 2 月入住 1 晚
8/10 还可以
真实旅客
2020 年 3 月 20 日
真实旅客
2020 年 3 月入住 2 晚
8/10 还可以
Varun,Mumbai
2019 年 8 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Varun
2019 年 8 月入住 3 晚
6/10 一般
真实旅客
与配偶出行
2019 年 3 月 23 日
满意:员工和服务
不满意:住宿条件和设施
The views are wonderful and the food is good. However, beware that the rooms are quite different than what is shown on Expedia’s website- dingy interiors, marks on the walls, mold in the bathrooms, etc.
真实旅客
2019 年 3 月入住 2 晚
10/10 超赞
真实旅客
2019 年 2 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 2 月入住 2 晚
8/10 还可以
真实旅客
2018 年 12 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great views but little far from Mall road. The food is good with a lots of vegetarian options.
真实旅客
2018 年 12 月入住 4 晚
4/10 很差
Vimal,New delhi
2018 年 11 月 7 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
It was quite unexpected that the cleanliness was very poor. Dirty fan, bedding,washroom... it all added to my dismay. A very poor experience for a name like Sterling
Vimal
2018 年 11 月入住 2 晚
8/10 还可以
真实旅客
2018 年 5 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good place to relax
We stayed for 5 days and our intent was to relax and not spend energies in sight-seeing. This place, as are other hotels in Mussoorie, is built on the hills at different gradients. Therefore, one has to walk about 50 to 175 steps depending on location of the room. We stayed in Privilege suite. The one that was allotted to us did not have a clear view of the valley. After we requested a change, we were given a different room. The second one was relatively newly built, but further down (block 19 series). The room had a great view of the valley. The room was well furnished, clean and cozy. The staff are generally courteous and room service was prompt despite the distance from restaurant. The resort had organised evening activities which were good. Resort also has some adventure activities, which one might avail of. All the adventure activities are paid activities. A nice place to wind-down. It's a little away from Mall road, hence if you don't have your own conveyance, you are at the mercy of taxi operators for moving around. Their charges are a bit high. The restaurant food is ok with decent spread of items. lunch and dinner is available in both buffet as well as ala-carte.
真实旅客
2018 年 5 月入住 5 晚
10/10 超赞
PALLAB,Delhi
2016 年 6 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful Location away from everything....
We went for a family Getaway... The Cottages are nicely made.... Options of Microwave Cooking in every Room... Enjoyed the Stay in the nature's Lap... You must have your own Conveyance to Stay in this Resort... Food and Services were excellent....
PALLAB
6/10 一般
真实旅客
2016 年 3 月 18 日
满意:员工和服务
Internet doesn't work in rooms, transport not available and water heating doesn't work at all if a person goes for shower right after another person
真实旅客
8/10 还可以
Ashish
2016 年 2 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ashish
8/10 还可以
Ankit,Noida
2016 年 1 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Decent view - a really good hotel for the cost
This is a great property with a lot of rooms and space.
Overall my experience was better than expected and i would certainly recommend it
Ankit
6/10 一般
真实旅客
2015 年 12 月 14 日
满意:客房舒适度,员工和服务
Mussorie Adventure
Booked two rooms herein Missouri to getaway from city life for couple of days, approach to hotel was little tricky, if you are planning to stay here be prepared climb up/down 150 steps in order to access hotel lobby/resturant/cars from ur hotel rooms. View from the rooms is quite pleasing. Don't miss the morning sunrise. Food and breakfast buffet is really nice.10 mins away from mall road by car. Overall stay was decent and we had fun, but access to room is tough if u cannot climb 100+ stairs. Mind you renovation is going on at this hotel. Room service was fast, can have them deliver the food.
真实旅客
4/10 很差
shwetabh,Gurgao
2015 年 11 月 18 日
满意:客房舒适度,清洁度
不满意:员工和服务
Hotels rooms are good . Only problem is to climb more than 100 steps when you have to go out
shwetabh
8/10 还可以
真实旅客
2014 年 10 月 30 日
满意:清洁度、员工和服务、客房舒适度
Good Hotel, Nice service
The hotel was under renovation, but the staff was really helpful. They offered us newly renovated rooms but we could not take them as there was no lift and we have to go many stairs down. Upon request they gave us the rooms near to reception and they were good rooms with good view. The hotel is a bit far from the mail market, but it's a good point for people who are driving their own car.
真实旅客
6/10 一般
Praveen,Noida
2014 年 10 月 10 日
满意:客房舒适度
不满意:员工和服务
Customer service is a concern
Rooms - Very nice. I stayed in newly renovated rooms.
Location - Awesome
Staff - Unprofessional. I asked to change my room key as it did not work once the door is locked. In four days stay, it was not changed. Further, My room had used bed spread, comforter and microwave gloves. I raised this with the hotel and tweeted as well. Then after the hotel took notice and appologiesed.
Reception - All reception staffs are non skilled for hospitality business. They work like any government organization.
Connectivity to the main town - if you do not have your own vehicle, you are left to chance. Hotel's claim to provide taxi facility is a sheer lie.
Sterling properties are known for its location so it is. But customer service is a serious concern.
Restaurant - its very average. And do not have much options.
Recommendation - go with your own vehicle. Do not have high hope of service. The location is great.