Our room smelled like smoke-supposed to be a view none
We called and got no satisfaction. I never heard back from them and I was speaking to someone who had the tv on so loud in the background I couldn’t hear
We had to use arirbnb and stay there. I paid for 2 stays the original which we couldn’t do and the new one
Barbara
2025 年 5 月入住 3 晚
6/10 一般
Keisha
2025 年 5 月 5 日
不满意:清洁度、员工和服务、住宿条件和设施
I didnt like i how couldn’t watch tv inmy room cuz there was no Wi-Fi . I also didn’t like how the pipe busted under the kitchen sink . When I need towels n rags i had to wait a couple hours to get service
Keisha
2025 年 5 月入住 4 晚
10/10 超赞
Charlie
团体旅客
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Like the location. Stayed there before. Always pleasant staff and stay.
Charlie
2025 年 5 月入住 3 晚
8/10 还可以
Howard
与配偶出行
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
New place for me
Howard
2025 年 5 月入住 3 晚
6/10 一般
Gregory
2025 年 5 月 3 日
不满意:员工和服务
Because we booked through Expedia we were treated poorly.
Gregory
2025 年 4 月入住 7 晚
10/10 超赞
laura
与家人及幼儿出行, 与家人出行
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved that there were multiple pools that were heated and hot tubs that you can use. Parking garage that was right there and free when you book your stay. Was able to walk to a few shopping places. Rooms were nice and clean. We had 3 bedroom suite, it needs a little updating but other then that it was nice and perfect.
laura
2025 年 4 月入住 5 晚
6/10 一般
Sheryl Lynn,Wayland
2025 年 4 月 30 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
Crude, no amenities, needs upgrading.
Sheryl Lynn
2025 年 4 月入住 3 晚
10/10 超赞
Kathy
与家人出行
2025 年 4 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The place was very nice, clean and organized. Room could use a mop and a broom and some storage bowls with lids. Other than that, perfect!!
Kathy
2025 年 4 月入住 3 晚
10/10 超赞
Brittany,Darlington
与家人出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great. Me and my family enjoyed every minute of our stay here and will be back.
Brittany
2025 年 4 月入住 2 晚
4/10 很差
Latese
2025 年 4 月 27 日
不满意:住宿条件和设施,员工和服务
They dont respond back to solve the matter when i said i found bed bug in room an brought. It to front desk.
Latese
2025 年 4 月入住 2 晚
10/10 超赞
Stacie
与家人出行
2025 年 4 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everyone was on top of cleaning the elevators from beach sand and wet pool goers. The elevators always smelled clean. Also we appreciated how fast the elevators traveled. Since being on the 17th floor the fast travel was nice. Staff was nice and very helpful!!!!
Stacie
2025 年 4 月入住 2 晚
6/10 一般
Mason
团体旅客
2025 年 4 月 25 日
不满意:员工和服务
COMMUNICATION IS KEY!
The communication amongst staff is truly terrible. I waited hours and hours to check in because I was told my room was "Still being cleaned because it was that dirty." then again that "We haven't heard from them at all."
Come to find out when we finally get to our room, they are still working on the pull out couch and the room is not dirty at all...
Whatever, we were granted late check out for the inconvenience. Checkout day comes around and they are banging on our door and "ready to kick it down" 20 minutes after our original checkout time because no one informed them that we were extended 2 hours on our checkout.
Go to the front desk to checkout later and was hassled again about it before being told "Oh okay, you're all set"; THEN being charged $40 once I turn my back and walk out.
All around it is a nice family resort but man was it a headache and a half; plus now I get to spend time calling them and disputing extra charges!
Mason
2025 年 4 月入住 2 晚
10/10 超赞
Jennifer
与家人出行, 团体旅客
2025 年 4 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great time with friends and family!
Alicia at the front desk was so helpful!
Jennifer
2025 年 4 月入住 3 晚
6/10 一般
Angie
与家人及幼儿出行
2025 年 4 月 24 日
不满意:住宿条件和设施,服务设施
Outdated and very dirty
Angie
2025 年 4 月入住 4 晚
10/10 超赞
Fyteama
与家人出行
2025 年 4 月 24 日
满意:清洁度、员工和服务、服务设施
The stay was wonderful, property could use some updates but we were pleased and would most certainly start again
Fyteama
2025 年 4 月入住 3 晚
2/10 糟糕
Amy
2025 年 4 月 24 日
不满意:住宿条件和设施
Property was dirty and falling apart.
Amy
2025 年 4 月入住 2 晚
8/10 还可以
RENJI
2025 年 4 月 23 日
满意:住宿条件和设施,清洁度
I am concerned about the room key. It must be a digital card key. This hotel still uses number locks. To enter the room, we must punch 10 numbers. It isn't easy to remember or punch manually. This type of door lock was used in the 20th century. There were many old people who were struggling. Converting to digital card locks is my strong recommendation
RENJI
2025 年 4 月入住 2 晚
6/10 一般
Gwendolyn
2025 年 4 月 20 日
不满意:住宿条件和设施,员工和服务
The condo itself was nice however we did kill a couple of roaches. The in and outwas very inconvenient. The roll carts were too big for the doors even trying to get in. The elevator was not happy with our experience checking in we got there three hours early and got in our room at 10 minutes till four with all the crowd. The whole purpose was to get there early to get in. I understand your time was 4 o’clock however it was very inconvenient for elderly people, especially handicap people not enough parking all these codes to get in and out when elderly people can’t see to do that. It was not a good experience for us. We will not be back.
Gwendolyn
2025 年 4 月入住 3 晚
8/10 还可以
Damon
2025 年 4 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Right by the beach nice stay
Damon
2025 年 4 月入住 2 晚
2/10 糟糕
Ayanna
与配偶出行
2025 年 4 月 19 日
不满意:清洁度、员工和服务、服务设施
check in was 4:00, I arrived @3:30 and was told my room wasn’t ready ,come 4:53 we where let into our room where the first thing we saw was a pair of dirty underwear on the floor, finger prints on all of the surfaces, the floor was covered in sand and crumbs, the manager would not compensate what so ever when asked about a refund, we checked out 4 days early and took a loss just to get into a better hotel. Very inconvenient and unfortunate situation that could have been handled much better than it was.
Ayanna
2025 年 4 月入住 4 晚
10/10 超赞
Sudhir,Charlotte
与家人出行
2025 年 4 月 18 日
满意:清洁度、服务设施、住宿条件和设施
Excellent location. Very clean. Best time to visit around April!
Sudhir
2025 年 4 月入住 2 晚
10/10 超赞
Anna
与配偶出行
2025 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the amount of pools on property!
Anna
2025 年 4 月入住 3 晚
8/10 还可以
Rick
与配偶出行
2025 年 4 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was clean but dated. Not really an issue for us but I'm sure some people would be bothered by that. Everyone very friendly and all amenities very convenient. They must have had a large turnover Sunday afternoon as the lobby was rather backed up with check-in. Appeared to be understaffed in housekeeping
Rick
2025 年 4 月入住 3 晚
6/10 一般
Rose
2025 年 4 月 15 日
Rose
2025 年 4 月入住 7 晚
4/10 很差
Chelsea
与家人及幼儿出行
2025 年 4 月 15 日
满意:住宿条件和设施,员工和服务
不满意:服务设施
ZERO frying pans, no spatulas - I was told this unit didn’t specify if it came with spatulas lol - it took them 2 days to finally call to offer pans (we had 9 people in the unit) - I had to go buy a pan and spatulas! So ridiculous! 6 towels total for a unit that holds TEN people. No oven mit. Hall bathroom tub stopper won’t work, so you can only take showers. It was not clean. Ice maker doesn’t work. We stayed 4 nights… and that was enough for us! The staff at the actual resort are wonderful!!! My parents use to own a condo here years ago that also held 10 people, I just wasn’t prepared for them to be this slack on amenities in the room. I understand some things… but I shouldn’t have to bring my own whole kitchen for a stay at the beach! And 2 days in to our stay to then reach out to try to bring us pans and utensils was a little late! Wouldn’t stay again.