Disappointing Stay – Multiple Unresolved Issues
We encountered several major issues during our stay that made the experience frustrating and uncomfortable. First, the hair dryer zapped and vibrated in my hand when I tried to plug it in—clearly an electrical hazard. We were told someone would come to replace it, but no one ever did.
The bathroom was another problem. The shower/tub did not drain properly, leaving us standing in water and dirt. The bathroom sink also didn’t drain, and by the time you finished brushing your teeth, the entire bowl was full of stagnant water.
The listing states the home sleeps six, but that’s misleading. The sofa bed was completely unusable—the coils were poking through the mattress, making it impossible to sit on, let alone sleep. To make matters worse, there were no pillowcases or fitted sheets provided for it. Realistically, this property only accommodates four people comfortably.
We reported these issues three times during our stay and were told the manager would come by to help. That never happened. Since then, I’ve made five follow-up calls and still received no resolution.
Overall, the lack of responsiveness and unresolved maintenance issues were extremely disappointing. I would not recommend this property until significant improvements are made.
The beach was nice and the area was okay. We chose not to use the pools and the entire area consistently smelt like weed