Unfortunately we did not have HOT water for the entire stay. Hot water is not a luxury, when the outside temperatures are 30s, a hot shower is a must. It was not even warm water it was ICE COLD. We are completely unhappy that we have been charged for two nights with this situation. The property grounds are very nice, the beach front is nice. The room is not updated at all. There was a dirty and large open air vent directly above my shower head you could see up clearly. The paint on the doors was chipping and rusted. The rooms were badly outdated. We were so excited the resort looks so nice in pictures. The lobby area was freezing and there was literally NO heat on, and it was freezing during our stay. The femal employee that was training at the coffee shop downstairs was very rude. The bartender upstairs was very nice and the front desk staff was nice. We are very disappointed with th visit overall and want a resolution for the hot water we did not have. Apparently many of the other guests said the same thing!!