We booked this hotel as we had a good stay the year prior. But this year’s experience ended up being not so great. First, when we checked in we were placed in a accessible room, the beds were low to the ground and on a cot like bed frame, the mattresses were that of a sleeper sofa, thin and uncomfortable. When going to the front desk to ass for a different room, the one we booked almost a year prior, we were told this was the only room they had and because we were the last to check in that’s why we got the room. We were told there was nothing she could do to help me, and that she couldn’t even look to see if they could switch us the next day. So we contacted Expedia and they handled getting our room swapped the next day which was another hassle. We couldn’t unpack because at some point the next day we would be moved. We talked to front desk the next morning they told us they would call when a room was ready. We needed up leaving the property for a while as we didn’t want to just waste a day waiting for a call. We finally got a call some time around 12, told them we would be back shortly. When we came back we were placed in a new room on a low floor with a obstructed view. We just accepted it and didn’t want to complain, but it was not as nice as the year before. We also were not told that in order to get housekeeping we needed to ask daily. We had to call multiple times, for toilet paper, tissues, towels, a sheet for the fold out couch. Overall not a good experience.