Upon walking in to check in, the two desk people looked at me and didn't speak. But when the young lady checked us in, she was thorough and communicated well. We booked through Expedia and was charged a property fee of 39.95. The hotel charged it again and claimed that the fee to Expedia and 39.95 non-refundable hotel/resort fee were not the same :/ ...... not too crazy, so I didnt push back. Upon entering our room in the Paradise tower (3 elevators that were quiet and fast) it was clean, no weird odors, nice balcony view, tub was a little dirty, but later on that night the noise from other travelers related to the fact of the walls were thin or there is no insulation or something...we knew the neighbors life story without meeting them. We were also by the elevators so we could hear all of the people traffic that got on and off the elevators. Oh yeah, I like the incorporation of the wrist bands for room entry. We may stay again.