TL;DR: Fantastic family-friendly resort with great service.
The resort was a fantastic experience, especially for our family with pre-teen children. From the moment we arrived, the staff made us feel incredibly welcome. Everyone was cheerful, friendly, and genuinely went out of their way to ensure we had a great stay.
Check-in was smooth. Our room was spacious and comfortable, and the kids were thrilled with the bunk beds in a separate room — a thoughtful touch for families! The atmosphere around the pool was lively and fun. The poolside events were a huge hit with both the kids and adults — lots of energy and entertainment throughout the day. Although we didn't utilize the kids club, a family we met spoke highly about the service.
One of the highlights was dining at Madame So — the food there is absolutely a must-try. The quality and flavors exceeded our expectations. Another big plus is the resort's central location, which made it very convenient for all the island-hopping trips and day excursions.