2/10 糟糕
Terra
与配偶出行
2025 年 4 月 15 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I booked what was falsely advertised as a 5-bed, 1-bath family suite but was given a much smaller 2-bed room. To make things worse, the bathroom door was locked from the inside and completely unusable for our entire stay. I notified the manager, Shane immediately, and while he promised to fix it that day, it was never addressed. We had no access to a toilet, sink, or shower—something essential, especially during a snowboarding trip. When I brought it up again, he apologized but said he was too busy. On top of all that, the room was freezing at night he said they have floor heating, which barely works. I expected much more for $294 a night and would have appreciated even a partial refund. Very disappointing experience.
Terra
2025 年 2 月入住 2 晚