The best resort hotel I've even been in Japan. Perhaps it was during the X'mas holiday, there were additional arrangement by the hotels to give fun to customers such as X'mas eve lottery. Every customers especially kids enjoyed a lot. There were lots of free snakes and drinks inside the resort.
Four different style private onsens for free with prior booking. There is also bottles of coffee milk available outside the public onsen for free.
On the other hand, all the staffs were very nice and helpful, they are all highly appreciated. When you checked out, the hotel gave us a souvenir too. It's so surprising.
"Sierra Resort Hakuba" is excellent hotel!!
Quick replied my questions before I come to hotel and the answers they told me are clearly correct as I believed that they check very deeply before reply to me.
We stayed there two days and found all their staffs are very nice and helpful! They always keep smile on face and they are very patient in suggesting where we should go/don't go to sightseeing/dinner/play/visit etc...!!
The room is clean, big and comfortable!
Thier Onsen have 3 only but you can truly relax as that place is very quiet surroundings.
And we got their lovely gifts when we check in and check out!
This hotel is our first priority choice when our next trip at Hakuba!
Pui Hung
8/10 还可以
Kiara
与配偶出行
2025 年 4 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property was beautiful and very clean. Staff are super friendly and accomodating. It is a bit out the way from main areas of Hakuba. However, the hotel does have a shuttle bus, only on a limited schedule though.
Kiara
2025 年 3 月入住 3 晚
8/10 还可以
Mercy A
与家人出行
2025 年 3 月 5 日
满意:清洁度、服务设施、住宿条件和设施
The property is very expensive for the area. The service was lovely except for the last day when we needed to leave the hotel and get to the bus station to leave Hakuba. The front desk staff was unable to find a taxi to pick us up and the hotel shuttle could not be sent to the bus station for an 8 am instead of 9 am run. We were not able to make the departure bus that we hoped to get on. We eventually took the hotel's shuttle van 30 minutes after our hoped for departure and caught a bus out of town and
Aside from the lack of transportation coordination and the fact that the hotel charged me an additional $500 at checkout for my kids lodging and food (which I thought I had paid through the high Expedia price of $1,600 for 2 nights) there was much that was good about the hotel.
We loved our beautiful dinners and breakfast buffets, the room was spacious and comfortable, the complimentary wine at happy hour in the lounge was lovely.
But in the end, the very high price per night for the 4 of us paired with the stress on our departure day (which we began talking with the hotel staff about the afternoon prior) made for a less than perfect experience.
Mercy A
2025 年 2 月入住 2 晚
6/10 一般
Kim Leong
与配偶出行, 团体旅客
2025 年 3 月 5 日
满意:员工和服务,清洁度
不满意:服务设施
I booked this property for the sole purpose of snow sports in Hakuba.
However, I feel this property is not designed and build for winter season.
To access the rooms from the main building (lobby, restaurants etc), one has to walk through an unheated walkway, expose to the cold and wind. Imagine doing this at -6 degrees temperature.
The snow equipment storage is an after-thought. It is a container situated outside on the driveway. It is not a dry room and to access the snow equipment, one has to be expose to the elements again. (this time, there are no shelters to protect the guest).
Kim Leong
2025 年 2 月入住 5 晚
10/10 超赞
Drew
与配偶出行
2025 年 2 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing property, onsen, happy hour. Shuttle service however could have more times, frequency, or on demand service.