I rented this home on VRBO for my 43rd birthday. I am a professional at finding the best houses and locations (I am an avid traveler and rent many high-end & expensive houses a year) and really liked this spot on the beach on Nantucket. Karen was pleasant to work with online and answered my many questions regarding the house, rooms, and beds, internet etc. I was so looking forward to this trip. When we arrived to the house, we were drawn to the view of the ocean. Unfortunately, the windows were really dirty and the back door leading to the ocean was broken and had a note taped to the door, not to open it. My friend ended up washing the windows so we could see the ocean. Then that night we were sitting in the kitchen and there were a million bugs/moths/gnats all over the outside of house and walls (and thousands got inside the house through all the sliding glass door screens that had gaping holes). We spent 2+ hours vacuuming the walls and ceilings to get rid of them. This happened 2 nights!! I reached out to Karen and she did have someone come by and spray the outside. Almost all of the windows and screen doors had gaping holes, so I didn't get to enjoy the Master Bedroom balcony overlooking the ocean and watching the sunset as I had hoped. Other issues I had included fruit flies all over the kitchen (I am very neat and clean and didn't have any food out on the counters at all). Karen again had someone come over and put out vinegar. The house wasn't that clean - especially in COVID - there were dead flies on the windowsills, cob webs in every corner of every room. the mattress pad on the Master bed had stains all over it, the internet went out often, had trouble with the cable (I had to use my NetFlix the whole week.) There was only 4 rolls of toilet paper for 5 people for a week!! Also, there wasn't much dish washer detergent so I had to go buy some. As we filled up the dish washer, we discovered there was MOLD in it. The girl who came by to clean the spider webs and bring toilet paper when I asked Karen for more, saw it as well. Then after dealing with all these issues on my vacation and spending hours dealing with them, I was over-charged for the trip and had to spend a few more hours trying to get my money back. For all these issues, I was refunded very little for all my trouble. I would not rent this house again and won't recommend to friends. Not the experience I paid for by any means.
