The management of this hotel is appalling. Before I checked in, I filled out the 6 PM room service according to the form given by the front desk, but they were not only 30 minutes late but the fruit was still rotten. And their dinner delivery system is not cheap and not worth it. The service charge adds up to $20 but they just deliver the food to the door and walk away. They also charge vacation fees! There was a problem with the bath's massage system and we had to turn off the bath to prevent it from suddenly opening in the middle of the night. The infuriating service ended with a free plate of fruit($15) and a few apologies. This store is not worth the price and is not recommended at all!
Danxiang
2022 年 3 月入住 1 晚
6/10 一般
Zi Xiang
2021 年 11 月 2 日
Zi Xiang
2021 年 10 月入住 1 晚
10/10 超赞
WEI-LIANG
与家人出行
2020 年 2 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
WEI-LIANG
2020 年 1 月入住 1 晚
10/10 超赞
真实旅客
2019 年 11 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 11 月入住 1 晚
10/10 超赞
Christopher
与配偶出行
2025 年 5 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very cozy and very accommodable staff and so close to downtown! Would highly reccomend
Christopher
2025 年 5 月入住 3 晚
10/10 超赞
Jasper,New Orleans
与家人出行
2025 年 5 月 22 日
满意:清洁度、服务设施、住宿条件和设施
Very clean and quiet. Very conveniently located
Jasper
2025 年 5 月入住 4 晚
10/10 超赞
Kim
与配偶出行
2025 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The River Terrace Inn is fantastic. We had a wonderful stay. The staff were very friendly and helpful. The hotel rooms were excellent. Relaxing river views. A great location within walking distance of many wineries and restaurants. The Napa Valley Wine train is just steps away. Our stay was amazing.
Kim
2025 年 5 月入住 2 晚
10/10 超赞
Everett
2025 年 5 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Loved it from the moment we arrived. Staff greeted us with a splash of wine and the atmosphere was just perfect.
Everett
2025 年 5 月入住 3 晚
10/10 超赞
Niwde,Charlotte
团体旅客
2025 年 5 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed here for 3 nights for my birthday trip with the girls and this was a fantastic choice close to everything in our itinerary. I would definitely stay here again if I ever come back to the Napa area
Niwde
2025 年 5 月入住 3 晚
6/10 一般
Marcela
2025 年 5 月 8 日
满意:清洁度
Convenient to downtown Napa and walking distance both to downtown and Oxbow market. Nice walk along Napa river.
Bed and room as well as bathroom were comfortable and well maintained but the common areas (dining / breakfast area / bar) were just okay.
Limited services.
Marcela
2025 年 4 月入住 3 晚
10/10 超赞
Angela
2025 年 5 月 5 日
Angela
2025 年 5 月入住 3 晚
10/10 超赞
Jared
2025 年 5 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Great job!
Jared
2025 年 4 月入住 6 晚
10/10 超赞
Fumi
与配偶出行
2025 年 5 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quite and clean. And the coffee they served was great.
Fumi
2025 年 4 月入住 3 晚
8/10 还可以
Gerard
2025 年 5 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Great area easy to walk around, lobby bar closed to early.
Gerard
2025 年 4 月入住 4 晚
10/10 超赞
Alison
2025 年 5 月 2 日
Alison
2025 年 5 月入住 1 晚
10/10 超赞
Rene
与家人出行
2025 年 4 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
perfect place to rest with very good service
Rene
2025 年 4 月入住 2 晚
8/10 还可以
Jaime
团体旅客
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施
The hotel is in a very walkable area and has a great location on the river. The staff was amazing. However, for over 500 per night the hotel itself is pretty run down and the rooms are sparsely decorated. It does not feel like a 4-5 star hotel. Our patio had used matches all over it and was pretty dirty. There was popcorn/food on the ground of the room/carpet. Just had room for improvement for the price. The staff at the front desk and at the restaurant however were amazing/nice so they deserve extra kudos
Jaime
2025 年 4 月入住 2 晚
8/10 还可以
Thomas
2025 年 4 月 28 日
Thomas
2025 年 4 月入住 2 晚
10/10 超赞
MICHAEL
商务旅客
2025 年 4 月 28 日
A great experience
MICHAEL
2025 年 4 月入住 3 晚
2/10 糟糕
Lisa
2025 年 4 月 28 日
Lisa
2025 年 3 月入住 2 晚
10/10 超赞
Kimberly
团体旅客
2025 年 4 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Peaceful and beautiful river setting on back terrace area.
Kimberly
2025 年 4 月入住 1 晚
10/10 超赞
paula
2025 年 4 月 23 日
paula
2025 年 3 月入住 4 晚
10/10 超赞
sarah
与配偶出行
2025 年 4 月 19 日
满意:服务设施
Great stay! Even boxed up our wine to send back home!
sarah
2025 年 4 月入住 4 晚
10/10 超赞
Carlos
2025 年 4 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was very nice and our room was great over looking the river great hotel