Our stay at The Nautilus in Napier was distressing. Slippery, unmarked tiles led to us slipping injuring ourselves. The bathroom flooded, soaking our belongings, and staff refused to take responsibility, offering no assistance. A used cigarette was found in the kitchen cupboard.
Management was rude, swore at me, and refused compensation, We spent the night unable to use the bathroom. This experience was traumatic and unacceptable.