We arrived into the room and there was water on the floor running from the refrigerator to the rug.( it also had a long hair in it ) I called and and a man came up says oh they must have defrosted it, he wiped the water and left saying it happens. The next day the smell in the room was awful . I called the desk - numerous people came in and out and it was finally found to be the underpad of the rug was soaked floor still wet under there .Rug was removed - someone came to clean the floor but the smell was so bad he left. After some debate they decided they could move us. That was great and the second group of people that responded were great, including the gentleman who searched for the smell until he found it and the person who got us a room.We spent several hours in the room with this mold smell. My husband has asthma and we would take turns going out to the balcony to get some relief, but one of us pretty much had to stay in the room because people were knocking on the door coming in asking us questions, leaving, etc. so while I think it’s great that they’ve moved us, and promised to take some money off the bill, I do think the gentleman the first evening should’ve done more than wipe up the water and leave. He didn’t really know the wet rug, the wet pad, etc . Second year we stayed here in a row, will change hotels next year .Also when we checked in, I asked the front desk to align the stay with my Hilton honors( I knew no points) never happened. Couldnt use app