I was surprised the cleaning staff only made it to our room twice while we were there. We have been staying at The Hyatt every year and this is the first time we experienced this. Everything else was wonderful, as usual.
Patrick
2025 年 5 月入住 5 晚
2/10
Dirty
Mike
2025 年 5 月入住 2 晚
10/10
Super fancy
Hailey
2025 年 5 月入住 3 晚
8/10
We have stayed at Hyatt House and love the hotel and location. My only complaint this time was with housekeeping. I had to ask for them to come and go find the cart for clean towels. They weren't consistent, forgetting to do some of the expected tasks. Other than that, it was a perfect stay & we'll definitely go back!
Judith
2025 年 5 月入住 5 晚
10/10
Definitely will be back!
Jaclyn
2025 年 5 月入住 2 晚
10/10
Location was great
Francine
2025 年 5 月入住 5 晚
10/10
Hotel was comfortable, pool was great and drinks were tasty.
Mirtha
2025 年 5 月入住 1 晚
10/10
Front desk staff was very professional, friendly and accommodating. Bar/Lounge/Pool staff was also very friendly and helpful. We would love to stay longer next time. Thank you!
Donna
2025 年 5 月入住 3 晚
10/10
very good
YISEL
2025 年 5 月入住 2 晚
4/10
Room wasn’t very clean, telephone was missing from the room, toilet didn’t flush right and bathroom smelled bad. Front desk wasn’t friendly. Not impressed.
Marcus
2025 年 5 月入住 1 晚
4/10
Two nights in a row, our AC on room 316 did not work. We spend the night without being able to sleep because the room was too hot, the floor hallway was cooler than our room. It was reported several times to front desk however they gave us the standard BS response about not being able to address it in a timely matter. They also expressed that because it was booked via a third-party Expedia, they couldn't give us any refund regarding the problem. It was a bad experience at night with two kids which is sad because we had an incredible weekend at Naples.
Melissa
2025 年 5 月入住 2 晚
4/10
Don’t let the pictures or the franchise name fool you. Our first room, the bathroom was covered in mold. Then they couldn’t accommodate for a few hours for another room. We got the 2nd room and there was rust inside the shower and stains on the comforter. The only nice thing I would say is the pool area is beautiful until you have the hear the noise of the planes flying directly over your head.
Christine
2025 年 5 月入住 3 晚
2/10
The receptionist was rude. She didn’t tell me about the 100 dollars security hold on my credit card. Didn’t mention the complimentary water even after asking the price for water. The beds were made but, the floor wasn’t clean and the shower.
Jeanette M
2025 年 5 月入住 2 晚
8/10
Con. Pay to park while a guest. Pro. Wonderful location
RENEE
2025 年 5 月入住 1 晚
8/10
The property was nice but be aware of the planes flying very close throughout the day!
Kristen
2025 年 4 月入住 2 晚
8/10
It was nice and clean. The bartender Gail was Freaking awesome! Made the best old fashion! Also she was very busy and kept her kool that her boss was always in her way and no help at all. GAIL you rocked it
Mike
2025 年 4 月入住 4 晚
6/10
they don't have the room I paid for
very noisy indide
and in the room the floor and the furniture vibrate when A/C on
specially one bed was too shaky
Boris
2025 年 4 月入住 1 晚
10/10
Everything excellent overall
Andy
2025 年 4 月入住 2 晚
10/10
Victor
2025 年 4 月入住 2 晚
10/10
The property is close to the highway so the units facing the street are noisy
Antonio
2025 年 4 月入住 2 晚
4/10
Our room had drink spills on the nightstand and a broken lamp. It’s also very close to airport so planes constantly fly right over making it very loud when by the pool. We had to leave a day earlier due to a medical reason and I have not gotten a response back for a refund for parking the day we didn’t stay.