8/10 还可以
Maureen
与配偶出行
2025 年 7 月 7 日
满意：住宿条件和设施，服务设施
The lady at the front desk did her absolute best to help us check in however she did not speak English. Obviously in no way was this her fault, however, shame on management for not setting her up for success. It took us over a half hour to check in and when another employee took a minute to help her, she still had so much trouble. It is not fair to put this sweet and well meaning woman in such a tough spot with checking people in when she doesn’t speak English at all and was not well trained. A simple guide for her in Spanish would have helped her get us in. I look at this as more of a poor management issue than an issue with the staff member.
The room was somewhat clean with obvious dirt in the books and crannies such as hair in the corners of the bathroom and some grime.
Fine for a brief stay. The AC was very good and the pool was beautiful and well maintained.
Again, this employee was so kind and sweet but put in an impossible position at the front desk.
Maureen
2025 年 7 月入住 1 晚
