It’s a scam , they wanted a 200 euro deposit !!!!!! I did not proceed
Peter
2025 年 5 月入住 1 晚
4/10 很差
Robyn
与家人出行
2025 年 4 月 24 日
不满意:住宿条件和设施,员工和服务
This place is definitely a scam. First on my list of things, no where on the site or through any messages they send you prior does it say that the “main office/ reception” is in a separate building entirely. It wasn’t until we showed up to our booked location and began the “pre check in” paperwork, that we discovered we have been provided with no information on how to get into the building or any other details about our room/ single night stay. We were at a loss and getting irritated. A nice gentleman that lived in the same building tried to help us, it wasn’t until he noticed that the address listed in the small fine print at the bottom of the check in page was in fact not the one we were at… the address listed was literally the opposite side of the city! The biggest frustration is that this isn’t stated anywhere and the only thing you need the “office” for, is to give you the door code that prints off on your receipt…. The room is average, at the end of the day we just needed a place to sleep. If you like rock hard hotel mattresses then you might consider this place. Our next biggest frustration(and I’d say most important) is they never gave back our $200 damage deposit, we were there for a single night!! All we did was flip the covers over and sleep, how is that considered damaging property?!!!! Our total cost was supposed to be $82.92CAD(which is also stated on the receipt) but were charged $323.97CAD to the card that was placed on file.
Robyn
2025 年 3 月入住 1 晚
2/10 糟糕
karolina
2025 年 3 月 28 日
不满意:清洁度、员工和服务、住宿条件和设施
El check in está a 2 km de las habitaciones, te cobran 200 euros de depósito y los tax tienen que ser forzosamente en efectivo
karolina
2025 年 3 月入住 3 晚
10/10 超赞
Bila
2025 年 1 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
Bila
2025 年 1 月入住 1 晚
2/10 糟糕
真实旅客
与家人出行
2025 年 1 月 5 日
不满意:客房舒适度,员工和服务
真实旅客
2025 年 1 月入住 2 晚
2/10 糟糕
真实旅客
团体旅客
2024 年 10 月 28 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
NOT EVEN A SINGLE STAR WORTHY
PLEASE READ
Long story short: please do not book this place.
Long story: The place of this hotel is nowhere near the center of Napoli, hence the locational benefit is near zero. The process this hotel requires to check-in is also very cumbersome. Even though I am in my 20s, the process was hard to follow. Cleanliness was at best mediocre. Nothing special, nothing to wow. The place also requires 200 euro deposit prior to check-in and additional mandatory fees for cleaning and such. But the problem is, you will NOT be able to receive your deposit back. The following is my episode:
Episode: I signed the contract prior check-in, and the contract clearly stated that 'deposit amount of 200 euros will be refunded within 15 working days if paid by credit card'. After more than almost 30 working days, I had received none. I immediately contacted the hotel but they insisted that I would be paid back in 30 working days(even though I paid using credit card). This was a clear violation of contract. Even after 30 days, they only refunded my 150 euros out of 200, and said the deduction was because I was caught smoking in the room. Frankly, I have never smoked in my entire life, so the hotel was telling a lie just to rip off my 50 euros for no good reason. So for those planning to book this hotel, be prepared to risk yourself into not receiving the deposit. Or even when you do receive the refund, you wouldn't be paid back fully because the hotel will literally "create" some excuses.
真实旅客
2024 年 8 月入住 2 晚
2/10 糟糕
Valentino
与配偶出行
2024 年 6 月 28 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Truffa, al momento dell arrivo chiedono altri 200 euro di cauzione e le foto non corrispondono alla struttura.
Valentino
2024 年 6 月入住 1 晚
4/10 很差
Nina
与家人出行
2023 年 11 月 26 日
满意:清洁度
不满意:住宿条件和设施,员工和服务
Where should I begin.For whatever reason you have to go to another location do the whole check in yourself on an iPad. Our stay was very close to the station, picked it especially as it’s hard for my mom to walk long distances.Then I find out that we first have to go to the check in location and not our actual stay location(which is more than 2km away).But I have to say thank you to the person who was kind enough to ask the driver to drive us to our location that was very pleasant.Although what happened after was very strang.I asked at the check in about certain amenities(like kettle and fridge) she said yes but truly she didn’t understand anything it seems, as when we got to our room there was no kettle.I wrote to them, no response for about half an hour then I wrote a big message, finally a response. However not with a solution but with an accusation.“First of all, we are working and we cannot reply IMMEDIATELY to our guests.You write 30 minutes ago, not 3 hours.Be respectful of our work” to me 30 minutes of silence from the people that you require help from is a long time.It would be much better if I was replied to in 5 mins with a message saying please wait whilst we are sorting out your issue,then I would have no problem with waiting. Kettle was brought with no cups, strange smell in the room, broken shelf and shower. The check out is strange too a lot of unopened doors but you have to leave your keys upstairs, so before you leave you have to open them and then go back.
Nina
2023 年 11 月入住 5 晚
4/10 很差
Yesid
商务旅客
2023 年 11 月 23 日
不满意:员工和服务
Yesid
2023 年 11 月入住 2 晚
4/10 很差
Eeva
与家人出行
2023 年 11 月 6 日
满意:清洁度
不满意:客房舒适度,员工和服务
Eeva
2023 年 10 月入住 2 晚
6/10 一般
Mark
2023 年 9 月 20 日
Mark
2023 年 9 月入住 4 晚
8/10 还可以
Alexandra
团体旅客
2023 年 4 月 26 日
满意:服务设施,清洁度
Das Hotel liegt relativ zentral. Zu Fuss kann man von dort aus vieles erreichen. Der Bahnhof ist in 10 Gehminuten erreichbar.
Das Hotel liegt ein wenig versteckt. Für einen Städtetrip völlig ausreichend.
Personal vor Ort hat es nicht wirklich. Das Check-in befindet sich an einem anderem Ort. Ich empfehle den Hotel-Transfer, welcher für €10 angeboten wird
Alexandra
2023 年 4 月入住 3 晚
2/10 糟糕
Elisabetta
团体旅客
2023 年 4 月 3 日
满意:清洁度
不满意:住宿条件和设施,员工和服务
Accoglienza pessima
Personale poco cortese e scontroso
Il check in è in luogo diverso dal luogo in cui si soggiorna ed il sito parla di navetta a disposizione ,invece quando è stata chiesta ci è stato risposto che era a pagamento
Devi avere per forza la carta di credito da cui prelevano 200 euro,che ti vengono date effettivamente nel conto dopo quasi un mese.se non hai la carta di credito ti propongono di cancellare la prenotazione e ti chiedono circa il doppio del sito,pagando anche contanti
Elisabetta
4/10 很差
Roberto
2022 年 10 月 30 日
Roberto
2022 年 10 月入住 8 晚
2/10 糟糕
Elin
2022 年 7 月 28 日
Elin
2022 年 7 月入住 1 晚
6/10 一般
Patricia
与配偶出行
2022 年 6 月 14 日
满意:住宿条件和设施
La posizione è buona. Non mi piace che devi fare il check in un un'altro edificio che dista 15 minuti a piedi...
Patricia
2022 年 6 月入住 3 晚
4/10 很差
Massimo
2022 年 6 月 4 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
Massimo
2022 年 6 月入住 1 晚
6/10 一般
Rubelisse
与配偶出行
2021 年 12 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fatal el check-in, hay que hacerlo a 25 minutos del hotel caminando porque no tiene recepción. Lo bueno es que para el check-out no hay que ir al mismo lugar. La habitación limpia y cómoda. Al momento de entrar al hotel es feo, luego que entras al piso del hotel cambia y el piso es bonito.
Rubelisse
2021 年 12 月入住 1 晚
4/10 很差
pascal
与家人出行
2020 年 3 月 6 日
满意:清洁度
不满意:员工和服务
Plus jamais !!!!!
Très déçu , j avais pris cet chambre car avion a 20h pour me reposer avec mon fils , arriver à 11h40 on me dis Check in a14h ou alors il faut payer des frais d arriver anticipé , je demande si je peux laisser mes bagages à l accueil ( qui est situé à 1,5km de la chambre )on me répond que c 3€ par bagage a14h après m être enregistré la navette qui devait nous dépose à dépose 2 autres personnes avant nous ceux qui nous a fait perdre encore 40 mn , vraiment très déçu de cet hôtel qui ne reflète pas la ville de Naples qui est vraiment accueillante dommage
pascal
2020 年 2 月入住 1 晚
8/10 还可以
真实旅客
团体旅客
2020 年 2 月 27 日
满意:客房舒适度,清洁度
No tiene bañera de hidromasaje a pesar de que lo indica en la descripción
真实旅客
2020 年 2 月入住 4 晚
8/10 还可以
Pietro Salvatore
2020 年 2 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pietro Salvatore
2020 年 2 月入住 3 晚
8/10 还可以
Agustin
与配偶出行
2020 年 1 月 31 日
满意:清洁度、员工和服务、住宿条件和设施
La habitación muy cómoda y limpia. Lo único, atenti al check in. No se hace en el hotel!! Queda a 1,5 km. importante para los que sacan el viaje con muchos meses de anticipación y descuidan estos detalles. De lo contrario se encontrarán tocando timbre sin que nadie los atienda. Je.
Agustin
2020 年 1 月入住 2 晚
2/10 糟糕
pietro
商务旅客
2020 年 1 月 28 日
不满意:住宿条件和设施,员工和服务
servizio sconvolgentemente pessimo
pietro
2020 年 1 月入住 1 晚
10/10 超赞
Davide
2020 年 1 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice and clean room
Very nice hotel and room was cleaned. Perfect location as well. Highly recommended it.