Although check in was at 3pm, we waited in the lobby until almost 5pm to get into our room. Every time we asked about the status, we were told that Housekeeping was not responding to inquiries. The Front Desk Manager was standing behind the desk the entire time, but did not interact with us at all. Other couples continued to come in after us and were sent directly to their rooms, which also raised some red flags.
Our room was also not cleaned by housekeeping during our entire stay, and although we pre-ordered coffee to be delivered at 6am, we had to call at 6:45 to see where it was and was told that it would be at least another 15 minutes.
On the positive side, it is a very beautiful hotel and the turndown service was excellent, but we would not stay here again.