I showed up to check in and the lady at the front desk said they over booked and I didn’t have a room. I booked a suite online because we had 5 people. The lady at the front desk was trying to put 5 of us in one room with one king bed. Never staying at one of those hotels again. So we had to find a different place and we spent 800 for two rooms because that was our only option. I believe Expedia or that hotel chain should reimburse me for those hotel rooms.
Jake's
2025 年 5 月入住 2 晚
10/10
Great
Hannahlyn
2025 年 5 月入住 1 晚
10/10
Everything was great
Russell
2025 年 5 月入住 2 晚
10/10
Great customer service
Leon
2025 年 5 月入住 3 晚
8/10
Very nice comfortable place
Roberto
2025 年 5 月入住 4 晚
6/10
I ended up here because the Embassy Suites was full. This is definitely a step below an Embassy Suites. The room was clean and the hotel was quiet. Check in took a lot longer than it should have. Wifi and Continental breakfast where a $15 upcharge. The breakfast is something you would find at a super 8. I would skip it.
Barry
2025 年 5 月入住 1 晚
10/10
Hotel is in a great location. Bed was comfortable and room was clean. Staff were very friendly.
Amelia
2025 年 5 月入住 2 晚
8/10
Quite
James
2025 年 5 月入住 2 晚
10/10
All us good
Marie
2025 年 5 月入住 1 晚
10/10
Very clean and comfortable room
Kelsey
2025 年 5 月入住 1 晚
8/10
The property was overall pretty good. Staff was very friendly and helpful!
Lillian
2025 年 5 月入住 4 晚
6/10
Didn’t like the extra fees they charged me on this visit
Jorge
2025 年 5 月入住 3 晚
6/10
Room was clean. Bathroom toilet had black rings inside like it hadn't been cleaned. I made reservations through Expedia so my account was charged through Expedia and the clerk also charged me at the motel along with 100 deposit and 16. For use of cable, parking, internet, pool and exercise equipment. We only used parking. We didn't e
Wendy
2025 年 5 月入住 1 晚
2/10
We stayed at this hotel during our visit to Nashville, upon arrival after a 12 hour drive the first room they gave us was dirty so they gave us a 2nd room and this room was dirty as well. Finally we were moved to a 3rd room that appeared to be half way clean. We laid down and went to sleep, then about 3AM my wife and daughter woke up to feeling wet rom the bed and a terrible urine smell, upon looking at the bed it was soaked with urine from the prior guest. It was the nastiest thing we have ever seen in a hotel. It got on our pllows that we brought and smelled so bad that the front desk lady was even disgusted and said it was unacceptable. The next morning the manager came and took a look and was apologetic and said they would make it right. The refunded the room charge and gave us some cheap pillows to replace our expensive pillows and promised to give us points that we could use in the future. We had multiple emails back and fourth with manager and have yet to received any points and now she will not respond to emails. This is a huge issue because this is a health issue that my family came in contact with someone else's body fluids. The next day they said they were steaming the mattress, the sheer amount of urine and smell should have been grounds to throw away the mattress. Travelers be aware that this is the cleanliness of this hoteland they don't honor their promises that they made to our family. I highly recommend not staying here and would find another place.
Daniel
2025 年 5 月入住 2 晚
10/10
Excellent location and value.
Jonathan
2025 年 5 月入住 1 晚
10/10
Pool was clean and closed at 11pm. Breakfast is included in resort fee was ok. Plenty of different restaurants chains fairly close to choose. Our room was clean, the bed was comfortable.
We will stay here again!!
Tomekia
2025 年 5 月入住 2 晚
8/10
Very comfortable room and great shuttle service to the airport!
Melinda
2025 年 5 月入住 1 晚
2/10
Samantha
2025 年 5 月入住 2 晚
10/10
Needed a room for 1 night and this hotel was rated the highest so I booked. Everything was very nice!!! The staff were so friendly and welcoming. The room was very clean and up to date! Beds were soft and made for a comfortable rest. I will always consider Sonesta until my daughter is done with college ☺️ Thank you for your pleasant hospitality:)
Ruquaiyah
2025 年 5 月入住 1 晚
10/10
I was super impressed with the staff at this hotel! We arrived early and the house manager, front desk staff, and even the breakfast attendant worked to get us in ealry to a room! I am beyond impressed with the service we recieved!
tammy
2025 年 4 月入住 3 晚
10/10
Airport shuttle and corrected charge after check in by a mngr as total was wrong charged to card.
Melanie
2025 年 4 月入住 1 晚
6/10
Early check-in with Travel Pass membership went smoothly but the clerk was incredibly unfriendly!