2/10 糟糕
Ashley
2025 年 7 月 14 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I stayed at this resort 10 years ago and had a great time. Nothing has changed since. I knew booking this property it was outdated and not modern, but there are very basic items that could be improved to make guest experiences much better. The biggest issue is accessing water! At an all inclusive in a hot destination, I find this unacceptable. They do not give you any water bottles, no fridge in the room, no water fountains around at all. They have a cooler in the fitness center (that has paper cone cups) they tell you can get water from! This is absurd. The fitness room also does not have AC if you want to work out. Put a few bottles of water in each room daily! How is the resort this cheap? 95% of the staff at this resort need basic customer experience training. No one says good morning, hello, etc. they act as if it’s a burden that you are there. Buffet is not great not enough seating and again terrible staff. I never got served drinks at my table, I had to self serve and go get my own water. There weren’t enough tables to sit at and piles of dirty plates left on tables and at clearing stations I’ve never seen anything so disorganized at a resort. My room was decent but didn’t have hot water in the shower for 2 days, called multiple times to finally have it resolved. The pool bar smells like hot garbage. Nothing fun happening around the resort, entertainment at night is old songs and no one having any fun. The ONLY good thing - is Baha Mar is a 5 min walk. Do not recommend
Ashley
2025 年 7 月入住 4 晚
