The hotel was okay, but some of the staff were really bad.
We started our stay very poorly, with a very grumpy and unfriendly reception at 5:30 PM.
We practically had the keys thrown at us and couldn't get directions to our room, nor was there any guidance about the hotel's facilities, etc.
We had been looking forward to a swim, but we never managed to find the pool due to a lack of guidance.
The same grumpy person was at breakfast, where we were again greeted by the same scowling person. We could see that German guests were treated well; it seemed a bit like she didn't like us because we were from abroad.
On the positive side, the receptionist who checked us out was friendly and accommodating.
But it was a little late, and we didn't get much out of our stay.
Nicolaj
2024 年 7 月入住 1 晚
10/10 超赞
benoit
商务旅客
2024 年 7 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
benoit
2024 年 7 月入住 5 晚
10/10 超赞
benoit
商务旅客
2024 年 7 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
benoit
2024 年 7 月入住 7 晚
8/10 还可以
Carsten
2024 年 7 月 6 日
Carsten
2024 年 7 月入住 3 晚
10/10 超赞
benoit
2024 年 7 月 5 日
benoit
2024 年 6 月入住 4 晚
10/10 超赞
benoit
商务旅客
2024 年 7 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
benoit
2024 年 7 月入住 3 晚
6/10 一般
John
与家人出行
2024 年 6 月 20 日
满意:清洁度、住宿条件和设施、客房舒适度
ok - no pools
I viewed the Hotels.com pictures of the pools and mistakenly thought there were pools at this hotel because there are pictures of pools. To be clear, this property does not have any pools on their property. All the pictures on Hotels.com are of a neighboring property that you can go to and enter if you purchase access during limited hours.
The area is a nice area with multiple restaurants that you can visit and they're all really nice. The town is a small town and most things close down pretty early (including the recreation facility that is pictured in on the website with the pools).
We booked this hotel because we thought it had pools and a breakfast included. There was a limited breakfast, but it was offered at a time we could not attend and there actually are no pools on property...so we didn't have the breakfast either.
They also don't have air conditioning (which is fine and common), but the beds only had heavy blankets. It was very hot when we visited, so we opened the balcony door to let in some air, but there was no screen either. I spent the night alternating between going under thick blankets in the heat, or going out of the blankets to expose myself to the bugs coming through the door. It's probably fine most nights...
John
2024 年 6 月入住 1 晚
10/10 超赞
Joana
团体旅客
2024 年 6 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sehr freundliches und zuvorkommendes Personal. Super Service. Also rundherum zufrieden
Joana
2024 年 6 月入住 2 晚
10/10 超赞
Werner
商务旅客
2024 年 4 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sehr freundliches Personal. Schönes, helles große Zimmer. Reichhaltiges Frühstück. Gutes Internet. Parkplatz direkt vor dem Gebäude.
Ich werde wiederkommen!
Werner
2024 年 4 月入住 5 晚
8/10 还可以
Waltraud
2024 年 3 月 31 日
满意:清洁度、员工和服务、客房舒适度
Waltraud
2024 年 3 月入住 2 晚
6/10 一般
Bernadett
与家人及幼儿出行, 与家人出行
2023 年 11 月 7 日
满意:住宿条件和设施,清洁度
Gemäß Beschreibung unter https://www.expedia.de/Neustadt-An-Der-Donau-Hotels-Hotel-Centurio.h6173308.Hotel-Beschreibung?langid=1031 verfügt das Hotel über Innen- sowie Außenpool Sauna und eine Golfanlage.
Das ist jedoch NICHT der Fall.
Gegenüber des Hotels befindet sich eine Therme (Limes-Therme) und in 400m Entfernung befindet sich eine Golfanlage. Die Einrichtungen gehören nicht zum Hotel und sind nicht im Preis inbegriffen. Der Thermeneintritt liegt bei 23 EUR je Person und man erhält eine halbe Stunde Badeverlängerung als Hotelgast.
Bernadett
2023 年 11 月入住 3 晚
8/10 还可以
Ioannis
2023 年 10 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Ioannis
2023 年 9 月入住 1 晚
8/10 还可以
Christina
2023 年 7 月 26 日
Christina
2023 年 7 月入住 1 晚
8/10 还可以
Norbert
2023 年 6 月 6 日
Norbert
2023 年 6 月入住 1 晚
10/10 超赞
Marina
与家人出行
2023 年 2 月 14 日
满意:员工和服务、服务设施、住宿条件和设施
Uns hatte alles gefallen, besonders unter Gang zur Therme.