The Clarion name is on the back of the hotel and Regency is on the front of the hotel. When you use the gps and arrive at the hotel you'll think your at the wrong hotel, the color of the hotel is different from the color on the internet.The receptionist didn't have proper customer service skills. The hallway was dirty and cold. The room smelled like cigarette smoke but it clearly states it's a "smoke free" property. The people that was in the room across from us was very noisy they were letting the door slam, going in and out of their room all time of night, talking loud. The hotel clearly needs some improvements.The kitchen staff was very nice Ms Santa and Mr. Pedro
Alice
2024 年 11 月入住 3 晚
8/10 还可以
Rhoda
与家人出行
2024 年 11 月 30 日
满意:客房舒适度,员工和服务
Rhoda
2024 年 10 月入住 2 晚
10/10 超赞
Francisco
2024 年 11 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Francisco
2024 年 10 月入住 4 晚
6/10 一般
Shahiyena
2024 年 11 月 15 日
不满意:清洁度、员工和服务、住宿条件和设施
It was ok not very clean or friendly
Shahiyena
2024 年 9 月入住 1 晚
10/10 超赞
Catherine
2024 年 11 月 14 日
Catherine
2024 年 10 月入住 1 晚
8/10 还可以
Jose
2024 年 11 月 9 日
Jose
2024 年 10 月入住 2 晚
2/10 糟糕
Devhan
与家人出行
2024 年 11 月 1 日
不满意:服务设施
As soon as I stepped in, dead cockroaches. Place looks like it was used to house homeless people in the area. Never again.
Devhan
2024 年 10 月入住 1 晚
8/10 还可以
Nancy
2024 年 11 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Simple, straightforward hotel. Property was clean and well maintained. Easy parking, easy access to highway. On-site restaurant was small but ok. Would stay again.
Nancy
2024 年 10 月入住 2 晚
4/10 很差
Kathleen
与配偶出行
2024 年 10 月 31 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
staff at front desk not friendly,door to the pool building was not locked and no key card was nessary to get in. worst coffee i ever had, tasted like they ran the grinds through twice. club chair in room was jammed into the corner making it hard to exit bed on one side.would never stay there again.
Kathleen
2024 年 10 月入住 2 晚
10/10 超赞
Judcell,Chula vista
2024 年 10 月 26 日
Judcell
2024 年 10 月入住 1 晚
2/10 糟糕
Athanasia
2024 年 10 月 22 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We reserved an efficiency, gave us a handicapped accessible room without asking, unwilling to provide towels when asked, WiFi did not work. Staff was not customer friendly in the least. Breakfast looked unappetizing so we skipped the offering. We have a long list of disappointments. Expedia should take this location off their list.
Athanasia
2024 年 10 月入住 5 晚
8/10 还可以
Dorothy
2024 年 10 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall opinion
Our stay was fine but we couldn’t use the indoor pool. The pool area had no heat so the room was cold and so was the water. The hot tub had been paved over also.
Dorothy
2024 年 10 月入住 3 晚
2/10 糟糕
xiorkys
2024 年 10 月 20 日
xiorkys
2024 年 9 月入住 1 晚
4/10 很差
Thomas
2024 年 10 月 15 日
满意:员工和服务
不满意:住宿条件和设施
Many other better options to choose from!
The whole place was very outdated and run down. I honestly thought the place was abandoned and thought the website just hadn't been updated when it accepted our reservation! There was a rundown closed up restaurant as you pull in the entrance. The illuminated sign along the highway had broken and fallen out. The landscaping was all overgrown with weeds.
The lobby area wasn't bad looking and the staff were friendly enough. The room wasn't too bad...I didn't notice anything dirty about it...it just could use a lot of updating.
A lot of the amenities were out of order....the guest laundry, the ice machine, the gym. The hallways were rather dark and some of the light fixtures flickered on and off.
The breakfast was nothing great, but it was enough to fill you up for a few hours. They do have a bar/restaurant onsite, but I didn't see any customers in there during our entire stay. It seems more like a place for the family that owns the place to hang out with each other.
Maybe they're trying to fix the place up. They were painting the exterior when we were there. For some reason they were working at night. When I looked out the curtains, there was someone literally 2 feet outside the window painting! They were also using loud equipment well after 10pm!
I go to CT once a year and was always curious about this place because of the waterfront photos. That area is all overgrown now and a highway is right there about where the photo was taken from.
Thomas
2024 年 8 月入住 1 晚
6/10 一般
Todd
2024 年 10 月 15 日
Just okay
Older place and not overly friendly. Mid.
Todd
2024 年 10 月入住 1 晚
10/10 超赞
Shagoyna
与家人出行
2024 年 10 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Shagoyna
2024 年 8 月入住 2 晚
2/10 糟糕
sharon
2024 年 10 月 14 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The pool was cloudy n filter was off. Room was set up strangely as the sink to the kitchen was blocked by the bedside table you could reach your arm from your bed to the stove . Beds hard !!!building run down
sharon
2024 年 9 月入住 1 晚
8/10 还可以
Ivette
2024 年 10 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
The front desk was very pleasant & helpful. Just stood for one night the room was comfortable & especially the bed
Ivette
2024 年 10 月入住 3 晚
4/10 很差
Brenden
2024 年 10 月 14 日
Brenden
2024 年 10 月入住 1 晚
10/10 超赞
James
2024 年 10 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
James
2024 年 10 月入住 1 晚
6/10 一般
Adam
2024 年 10 月 11 日
Adam
2024 年 9 月入住 4 晚
6/10 一般
Allen
2024 年 10 月 10 日
It was ok, but I won’t be back. Too dingy.
Allen
2024 年 9 月入住 1 晚
6/10 一般
Lynda
商务旅客
2024 年 10 月 10 日
满意:员工和服务,清洁度
Business Trip
Location was great, right off I95. Staff was courtesy. Unfortunately my room (non-smoking) smelled like smoke. Could not see out the old windows, burn marks on the furniture and the door handle lock didn't lock. But the bed was comfortable and Ihand no hallway noise. Large king size bedroom and morning buffet staff was very nice and helpful.