Booking was a bit confusing. I booked through VRBO but then received a phone call from Hosteeva stating my reservation would be canceled if I did not pay right away. I thought I paid through VRBO, but I guess the payment for the actual property has to be paid directly to Hosteeva. It was a bit confusing and frustrating but I got it done.
On the day of check-in, I called 1 hour before check-in to see if I could check in early. I was told they would call housekeeping to see if my unit was ready and let me know. I never received a callback.
One of the reasons I chose this property was because it was listed as a secure building. I was given a security code to get in through a guest door. After the first day we realized the guest door did not have a lock on it. While there was a keypad to enter a code, it was just there for show. Anyone could walk into the building and access the elevator to every floor.
So while the actual unit we stayed in was very nice, I was disappointed with the customer service and the property not being secure as advertised.