2/10 糟糕
Demetria，Charleston
与配偶出行
2025 年 5 月 28 日
不满意：清洁度
DO NOT STAY. I would not recommend this property. We were greeted by a mouse at the first room we were assigned. It took almost one hour to get another room which was ok for a couple days. There were rodent deterrent plugs in the first unit, so they were aware of the issue and still assigned us to the room. A couple days later, there was a mouse in the second unit as well as dirty bed sheets, and loud music until after 11pm. The property offered to switch us to a third room, however, it was hours before our departure. This was very disappointing since we have stayed there several times in the past. They did not offer any type of refund and I also asked why they continue to rent the units with this issue. If you want an enjoyable stay, choose another property. The level of maintenance has gone done drastically in recent months.
Expedia did their best to make thing right. I truly appreciate them, however, they do need to reconsider recommending this property.
Demetria
2025 年 5 月入住 4 晚
