Disappointing Stay – Not What We Expected from Holiday Inn
We were genuinely pleased with the housekeeping staff—both ladies who serviced our room were kind, courteous, and did their jobs with professionalism. Unfortunately, the positives stop there.
The room itself was a major disappointment. There was a hole in the floor between the two beds, which, although covered by carpet, posed a serious tripping hazard. Several times we nearly stumbled while walking in that area.
Additionally, every surface in the room—the nightstand, desk, and area under the TV—was covered in an extremely sticky residue. Anything we placed on them would come away tacky, which made us question the cleanliness of the space overall.
The breakfast provided was mediocre at best. The elevator was out of service for two of the three days we were there, which was very inconvenient. Even more concerning was the condition of the public men’s restroom on the first floor. It was non-functional for much of our stay—one stall was completely unusable due to being filled with waste, and the lights did not work at times. The condition was more in line with what one might expect at an abandoned gas station, not a major hotel chain.
We chose this Holiday Inn because of its reputable brand, expecting a standard of cleanliness, maintenance, and comfort. Sadly, our experience fell far below those expectations. We hope management will take these issues seriously and make the necessary improvements.