I have been staying at 6 Columbus for 20+ years. This visit had me contemplate my future hotel stays in NYC - the room's HVAC didn't work properly, there was a terrible leak coming from the bathroom ceiling, the bathroom outlet didn't work, the strage drawer under the bed kept opening so we continued to walk into it...half of the tv stations didn't come in, we placed a small bag of trash outside of the room door which was never picked up. When I spoke to the front desk, the gentlemen listened, though seemed more interested in counting the cash for a bank deposit than looking at me directly....mmm hmm, mmm hmmm. Doesn't make for great customer service reviews. I was offered 20% off ONE night though we stayed for two and were promised everything would be fixed. We asked for a new room though the hotel was full - the second night would have been impossible as we were out until midnight. I was offered a future "comped" room though have not received any follow up communication - totally disappointing. Why do I need to chase the hotel for this? And why couldn't they have just comped one night of my stay? I can't comfortably recommend this hotel anymore and will most likely need to identify a new "go-to" hotel for future NYC stays. It's a shame.